Position Title: Patient Care Representative

Department: Front Office

Specialty: Orthopedics/Sports Medicine

Setting: Clinic/Office

Pay Type: Hourly; 1099/Contracted; Biweekly payroll

Schedule: 1-2 weekends per month; Saturday and Sunday 5-hour shifts; weekdays as available

Job Summary: A Patient Care Representative (PCR) at an OS1 Orthopedic Clinic plays a vital role in ensuring that patients have a positive experience during their visit. They are responsible for various administrative tasks that support the clinic's operations, manage patient interactions, and facilitate smooth communication between patients, healthcare providers, and staff. Their role is critical in creating an organized, efficient, and welcoming environment for patients.

Their primary responsibilities will involve assisting in patient registration, organizing, and optimizing the provider's schedule, answering phones, documenting in Practice Management (PM) and Electronic Health Records (EHR) systems, verifying insurances, collecting copayments, and other administrative duties as needed.

Responsibilities

Patient Registration

• Greet patients as they enter the clinic.
• Provide necessary instructions and/or directions.
• Direct and coordinate patient registration. Update patient information, provide necessary forms for completion.
• Verify insurance and payment details and collect copays or fees for services rendered and any past due/current balances.
• Input patient data into Electronic Medical Record (EMR)
• Monitor patient flow

Scheduling & Patient Communication

• Organize and optimize the provider's schedule according to scheduling policies or as directed by Clinic Lead or Provider.
• Answer phones, emails, and patient inquiries timely and professionally. Distribute correspondence as needed.

Administrative/Office Tasks

• Scan and process faxes and route to intended recipient(s).
• Maintain a stocked, clean, and orderly waiting area.
• Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
• Assist with misc. administrative tasks, work/school notes, communication ets. as directed by Clinic Leads or Clinicians.
• Maintain strict confidentiality related to medical records and other data.
• Comply with all company policies and procedures.
• Other administrative duties as needed.

Requirements:

• High School diploma
• Attention to detail
• 2 years experience scheduling and registering patients in a clinical setting
• Basic knowledge of Orthopedic medical terminology
• Excellent written and verbal communication skills
• Proficient in Microsoft Offices (Word, Outlook, Teams etc.)
• Appears friendly, reassuring, and approachable to patients (both on-site and over the phone).

Preferred:

• Familiarity with medical billing and insurances
• Familiarity with EMR systems, medical charts, and records
• Bilingual Spanish/English a plus