This job description defines the tasks and the responsibilities normally expected of the Patient Account Representative I, but it should be understood that it is not all inclusive and is subject to change by the CFO and/or Admitting Coordinator

The Patient Account Representative provides customer service to patients and team members across the organization. Welcomes members of the public and expedites patient check in and phone reception. Patient account representatives provide clerical support to the physicians, providers, nurses and patients at Mid-Valley Hospital. This position requires the ability to provide excellent customer service and maintain a team work focus while working with a wide variety of people with diverse backgrounds.

SPESIFICATIONS

• Use Electronic Medical Record (EMR) software.

• Successfully operate multi-line phone system

• Introduce patients to the hospital and explain and initiate the procedures, the consent forms and other paper work by which patients are identified and collect payments or deposits.

• Perform routine typing and clerical duties.

• Receive payments for hospital and medical services rendered and record amount received according to written procedures.

• Perform other duties as directed by the Admitting Coordinator.

• Demonstrate an initiative for and willingness to learn new procedures.

• Demonstrate a thorough knowledge of the hospital’s policies. Demonstrate an adherence to them.

• Maintain established department policies, procedures, objective, quality assurance, safety, environmental and infection control.

• Assist in care and maintenance of department equipment and supplies.

• Attend in-service and other required meetings. Attend educational programs as directed.

• Aware of and carries out infection control standards of the institution.

• Recognize the chain of command by reporting pertinent information to the Admitting Coordinator.

• Maintain confidentiality of patient, tactful and diplomatic in contacts with patients, relatives, public, physicians and co-workers.

• Respect patient’s privacy, making provisions for such at all times.

• Demonstrate an awareness of self-responsibility and accountability for own practices.

• This position is subject to work different shifts and/or holidays and/or weekends.

• Pre-register patients.

• Obtains deposit and/or co-pay when required.

• Conduct in-house follow-up with patients as needed.

• Interface with other departments as needed.

• Quantity of work. Amount of employee production.

• Safety. Degree of doing job duties in a safe manner.

• Self-initiative. When the employee undertakes and completes needed actions without being so instructed.

GENERAL RESPONSIBILITIES

1. Reports for scheduled shift on time and prepared to assume responsibilities.

• Reports to work in proper attire.
• Leaves for meal break on time and returns on time.
• Varies work schedule to meet the needs of the department.
• Ensures the department head prior to working has approved all overtime.
• Schedules all time off with supervisor’s approval.
• Strictly adheres to hospital attendance/tardiness policies 100% of the time.
• Performs all duties as assigned.
• Wears I.D. badge in a visible location at all times on hospital property.

2. Attends and participates in meetings and is responsible for information communicated at meetings.

• Attends all mandatory in-services on a timely basis as scheduled.
• Reads communications and acts upon in a positive and informative manner.

3. Assists all patients, family members, physicians, visitors, and employees in a professional and courteous manner.

• Extends special attention and sensitivity to all patients, visitors, physicians, and fellow employees.
• Assists in maintaining an atmosphere of cooperation with other departments and allied professionals.
• Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Demonstrates the ability to participate in and/or implement team decisions.
• Actively participates in and encourages actions that promote good public relations with patients’ families, visitors, and the community.
• Works together in a spirit of teamwork.
• Shares information on a “need to know” basis.

4. Follows Infection Control procedures at all times.

• Strictly adheres to standard precautions by adhering to the usage of personal protective equipment when handling blood or body fluids.
• Washes hands and other skin surfaces with soap and water thoroughly and often in an effort to control spreading of germs within the department and facility.
• Adheres to isolation procedures at all times as applicable.

5. Adheres to the following environmental care standards.

• Demonstrates adequate knowledge of safety policies and procedures, the use of MSDS sheets, hazardous material procedures, and safety codes.
• Code Blue, Code Gray, Code Silver, Code Amber, Code Red, and Code Orange Demonstrates adequate knowledge of security issues, i.e. personal protection, protection of personal and hospital property

6. Demonstrates the ability to adapt to varied age-specific patient populations.

• Non-Clinical Personnel: This position has no responsibility for the assessment, treatment, or care of patients. However, the ability to communicate and interact with patients of all ages is required.

POSITION QUALIFICATIONS

EDUCATION: High School Diploma or equivalent

PERSONAL PROTECTIVE EQUIPMENT: No personal protective equipment is required for this position.

PHYSICAL REQUIREMENTS:

May be required to work any shift as needed.

May be required to work any day of the week and any shift.

This position is primarily sedentary in nature. Maximum amount of lifting is 10 lbs. frequent carrying of objects up to 20 lbs.

WORKING CONDITIONS:

Generally pleasant environment. Occasionally stress during emergency situations as well as some collection activities.

Per Diem

WAGE AND COMPENSATION

Wage range $ 18.54 hr. - $ 27.54 hr. – DOE

Plus, the Per Diem rate of an additional 10%

Mid-Valley Hospital also offers Per Diem Employees Sick Leave at an accrual of 1 hour for every 40 hours worked. Per Diem employees can also enroll in a 403(b) deferred compensation plan and/or a 457 deferred compensation plan.