STATEMENT OF PURPOSE

Performs necessary tasks for assigned department including; registering patients and scheduling appointments. Ensures that accurate patient information and any obtainable payments are collected. Explains all pertinent hospital policies and procedures.

Part-time, benefited position working 48 hours per two week pay period. Days of work are every other weekend and one weekday per week in the Emergency Department (example - person will work Monday and Saturday one week and Sunday and Wednesday the next week). These are 12 hours shifts from either 7a-7p or 9a-9pm depending on the day. Holiday work is two per year.

JOB FUCTIONS

• Greets patients and guests upon entering the hospital or assigned department, ascertain needs, and directs appropriately.
• Interviews patients, gathering information, including but not limited to; demographic data, insurance information, and obtains appropriate signatures.
• Interacts with patients of all age groups (infants, pediatrics, adolescents, adults, and geriatrics) while performing duties.
• Discusses payment arrangements with patients, receives payments and prepares receipts.
• Escorts patients and their families to their rooms or outpatient department.
• Inputs patient information into computer and, upon completion, distributes forms to appropriate personnel.
• Answers and screens calls in a prompt, pleasant, and efficient manner takes messages and communicates messages to the appropriate person in assigned area.
• Overhead pages code calls as by procedure and policy of JRMC.
• Prepares and organizes the daily appointment/treatment schedule for assigned department clerk is supporting.
• Conducts reminder/preservice calls for service area supporting.
• Quick register or Pre-registers patients for all appropriate hospital departments, gathering information for the admission process, and giving instructions and other pertinent information to the patient.
• Make customer services calls to all scheduled patients, reminding patients of scheduled appointments and giving instruction and other pertinent information (especially estimated upfront pricing) to the patient.
• Works closely with Patient Access Specialist of service area to assist in inquires about preauthorization.
• Responds appropriately to emergency situations i.e fire alerts, stat calls, etc.
• Completes the scanning of documents to accounts.
• Verifies patient insurance information with insurance companies to determine eligibility, type of coverage, and primary payer.
• All clerk roles are required to know emergency room registration processes.
• Assist Financial Counselor in determining co-pay, coinsurance deductibles.
• Performs other related duties as assigned or requested.

QUALIFICATIONS/REQUIREMENTS FOR THIS POSITION:

1. Preparation & Training - High school level of knowledge preferred. Must be able to follow oral or written orders. Good written and verbal communication skills are needed. Position is required to attend Crisis Prevention Intervention (CPI) training in the appropriate timeframe according to department orientation checklist.
2. Work Experience - One year clerical experience required. Knowledge of medical terminology and insurance plans is beneficial.
3. Attendance - Punctual and regular attendance is an essential responsibility of each employee at JRMC. Employee is expected to report to work as scheduled, on time and prepared to start working. Employees are also expected to remain at work for their entire work schedule.
4. Analytical Ability - Analytical ability is required. Good organizational skills are needed.
5. Independent Judgement - Independent judgment is often required; moderate consequences of errors of judgment.
6. Contact with Others - Social sensitivity and effective communication is required with public contact and co-workers; compliance to behavior standards is required.
7. Supervising the Work of Others - None.
8. Responsibility for Welfare of Others - Infrequently provides for the physical well-being of the patient which may result in serious consequences, i.e. emergency calls such as to call codes.
9. Mental/Visual Effort - Must be able to concentrate amid distractions; think clearly under pressure; and work regularly requires high level of mental/visual effort. Must be able to speak and write the English language in an understandable manner. Must be in good general health and demonstrate emotional stability. Visual acuity necessary for performing routine procedures.
10. Working Conditions - Works in well-lit office with some inconvenience caused by crowded work area; area subject to temperature discomforts and noise. May be required/requested to work on shifts other than the one for which hired. Participates in and complies with JRMC Safety Management Program. Maintains knowledge of and observes Standard Precautions. Practices aseptic techniques whenever appropriate. OSHA Job Classification: This position is defined as a Category II: Employee does not have exposure to blood borne pathogens.
11. Physical & Sensory - Effort Must be able to occasionally accomplish movement of computer paper and forms that are a maximum of 50 pounds. Occasional reaching, stooping, bending, kneeling, and crouching. Constant sitting is required to perform the major responsibilities of this job.
12. Promotion - No formal line of promotion
13. Background - A comprehensive background check and drug screening will be conducted as a condition of employment for this role.
14. Drug Screen - A urine drug screening is required for all positions and must be completed within 30 days of the date of hire.
15. Physical Requirement - These are physical requirements of the position that may be performed as part of daily duties. Inability to meet one or more of these physical requirements will not automatically disqualify a candidate or employee from the position. Upon request for reasonable accommodation, JRMC may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates and the proposed accommodation.

Employee Requirements

• Visual Observation - Continuously
• Standing - Rarely
• Walking - Occasionally
• Sitting - Continuously
• Hands and Finger Dexterity - Frequently
• Reaching with Hands and Arms - Frequently
• Climbing - Rarely
• Stooping/Kneeling/Crouching/Crawling - Rarely
• Hearing/Listening - Continuously
• Tasting or Smelling - Rarely
• Working Inside - Continuously
• Working Outside - Rarely
• Working in Extreme Heat - Rarely
• Working in Extreme Cold - Rarely
• Working with Hazardous Materials - Rarely
• Noise - Rarely
• Working in Dirt/Dust - Rarely
• Driving - Never

Lifting / Carrying / Pushing / Pulling:

• Up to 10 pounds - Rarely
• Up to 25 pounds - Rarely
• Up to 50 pounds - Never
• Up to 75 pounds - Never
• Up to 100 pounds - Never
• Over 100 pounds - Never