Summary: This position is responsible for patient outreach and coordination of care. This job description may be edited at any time per the company’s needs, with relevant notice to the employee.

Shift: Monday-Friday, business hours as needed

Essential Duties and Responsibilities:

Use company software to track patients in the system and ensure proper outreach to beneficiaries.

• Contact and schedule patients for appropriate appointments for company participants.
• Assist practices to increase performance of annual wellness visits (Medicare patients) and annual physicals (commercial patients) as well as follow ups and any other medically necessary visits.
• Develop rapport with patients, caregivers, physicians, and providers and deliver superior customer service.
• Utilize strategies / toolsets for more accurate, efficient, and engaging communication with patients, office staff and company teams as requested.
• Patient Engagement Systems: Maintain patient engagement processes and systems.
• Fostering a team approach by working collaboratively with the family, primary care provider and other members of the healthcare team to ensure coordination of services.
• Provide summaries to relevant stakeholders to improve patient outcomes.
• Must abide by all HIPAA, Confidentiality and Privacy laws.
• Other duties may be assigned by your Supervisor and Managers.
• Communications as needed with physicians and other health care professionals.

Education / Experience:

• AA or Bachelor’s degree an advantage but not required.
• 1-2 years’ experience with patient engagement / interaction preferred.
• 1-2 years’ experience in a contact center environment.
• 1-2 years’ experience working with major EMR software - (eClinical, Athena, PracticeFusion, etc.)
• Bilingual preferred

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Working knowledge of health delivery systems /general practices.

• Experience with intranet or web-based communication vehicles.
• Excellent written and verbal communication skills and customer service
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions, escalates issues to management as needed
• Safety and Security - Uses equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time.
• Knowledge of HIPAA: Legal and ethical consideration related to employee information.
• Must be computer literate in EMR and Microsoft office products.
• Unrestricted driver's license.

Physical Demands:

• While performing the duties of this Job, the employee will have a combination of standing, sitting, bending, and reaching. May work at a computer monitors for prolonged periods. The employee may lift and/or move up to 10 pounds.