Patient Care Coordinator/Scheduler #PGM26

Department: Scheduling
Location: Anchorage, Alaska
Position: Full-Time, Monday–Friday, 8:00 a.m.–5:00 p.m.

About the Position: *Demonstrated scheduling experience is required and is a key component of this position*

Coordinates care with patients, referring providers, and IMA Providers to schedule appropriate office appointments and procedures. Obtains and directs patient EMR to IMA providers for approval. Advises patients of procedural and financial preoperative requirements at the clinic, ambulatory surgery center, or hospital.

This position is also responsible for making patient appointments, answering calls from a multi-line phone system, and following medical practice procedures.

Key Responsibilities

• Schedule and coordinate new patient, follow-up, procedure, diagnostic, and treatment appointments.
• Manage physician, facility, and patient scheduling requirements while maintaining accurate schedules.
• Review and process referrals and obtain required medical records and documentation.
• Coordinate procedures with physicians, patients, hospitals, surgery centers, anesthesia providers, and outside facilities.
• Obtain insurance authorizations and assist with insurance-related issues.
• Provide patients with accurate preoperative, financial, and scheduling information.
• Review patient demographic, financial, and clinical documentation for completeness.
• Answer and route multi-line telephone calls and respond to patient inquiries professionally.
• Monitor daily schedules for discrepancies, conflicts, and gaps.
• Maintain accurate patient records and scheduling systems in compliance with HIPAA.
• Communicate patient concerns and scheduling issues to appropriate staff.
• Provide backup phone support during high-volume periods.
• Perform other duties as assigned.

Qualifications

Required

• *Demonstrated scheduling experience is required and is a key component of this position*
• High school diploma or GED.
• Strong organizational and time-management skills.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Ability to remain calm, professional, and courteous when working with patients and staff.
• Ability to work independently and as part of a team.

Preferred

• 2+ years of medical office or administrative experience.
• Experience scheduling medical appointments, procedures, or surgeries.
• Experience with insurance authorizations and patient collections.
• Knowledge of medical terminology, CPT/ICD-10 coding, and insurance processes.
• Experience with electronic medical records and Microsoft Office.

What We're Looking For

We are looking for an organized and dependable professional who has strong scheduling experience, excellent communication skills, and a patient-focused approach. The successful candidate will be comfortable managing a busy schedule, coordinating with multiple providers and facilities, and ensuring patients receive accurate and timely information.