Patient Access Scheduler

ABOUT SHERIDAN MEMORIAL HOSPITAL
At Sheridan Memorial Hospital, we proudly rank in the top 13.6% of U.S. hospitals, recognized by the Centers for Medicare and Medicaid Services. With over 850 dedicated employees and 100+ expert providers across 25 specialties, we are committed to exceptional, patient-centered care. Set in northern Wyoming’s stunning Big Horn Mountain foothills, Sheridan offers outdoor adventure and community charm. Our hospital combines cutting-edge technology with a collaborative, innovative culture. Join a team that values your skills, fosters growth, and empowers you to impact lives meaningfully. Apply today and be part of Sheridan Memorial Hospital’s mission of excellence!

JOB SUMMARY
Service excellence and a culture of kindness are priorities for Sheridan Memorial Hospital. The Patient Access Scheduler is responsible for the smooth operation and flow of calls handled within the scheduling area. This includes, but is not limited to: pre-registration, scheduling, obtaining accurate demographics, providing exam preparations, and collection of appropriate authorizations in a courteous and efficient manner. Other duties pertinent to optimal customer service, patient flow, and efficient staff utilization are also expected. The Patient Access Scheduler utilizes excellent customer service skills while working with patients, patient family members, physicians, and staff. This position may be located in clinical settings, interacting in-person with patients, physicians and clinicians and/or in centralized scheduling and registration areas, including call environments.
ESSENTIAL DUTIES/RESPONSIBILITIES

• Accurately gathers necessary demographic and clinical information from patient interviews and other sources and enters into appropriate database; obtains other necessary information and signatures required for scheduling and registration. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.


• Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians, and hospital staff.


• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.


• Conducts all activities with knowledge and understanding of Sheridan Memorial Hospital's mission and values, regulatory compliance requirements, payer requirements, HIPAA privacy and security requirements, the overall revenue cycle procedures and the hospital's policies.


• Performs the necessary financial clearance processes, i.e. eligibility, insurance verification with professional and excellent customer service.


• Assists with coordination of activities related to insurance pre-certification and authorization.


• Provides counseling to patient or patient's representative regarding pre-service requirements and instructions.


• Helps to maintain a professional atmosphere for patients, family members and staff.

MINIMUM REQUIREMENTS — Education / Experience / License and Certifications

• High school graduate or equivalent, required.


• A minimum of six months’ customer service experience is required.


• Minimum six months’ experience in areas of healthcare scheduling preferred.


• Knowledge of CPT, HCPCS, and ICD-10 codes preferred


• Medical terminology course preferred.


• Keyboarding, filing, office procedure experience, required.

Specific demands not listed: Possible exposure to blood and or body fluids / infectious disease / hazardous waste requiring the use of Personal Protective Equipment. Exposure to odorous chemicals / specimens and Latex products. Pre-employment drug and alcohol screening is required.