Position: Food Service
Department: Dietary
Reports To: Director
Created: 5/22/2025

About the Role:

The Food Service Worker plays a crucial role in ensuring that customers receive high-quality food and service in a timely manner. This position involves preparing, serving, and maintaining food items while adhering to strict health and safety regulations. The Food Service Worker is responsible for creating a welcoming environment for customers, ensuring their needs are met, and addressing any concerns promptly. Additionally, this role requires effective communication with team members and management to maintain smooth operations. Ultimately, the Food Service Worker contributes to the overall success of the food service establishment by delivering exceptional service and maintaining high standards of cleanliness and organization.

Minimum Qualifications:

• Ability to understand and communicate effectively in English.
• Demonstrated manual dexterity and ability to stand for long periods.

Preferred Qualifications:

• Previous experience in a food service or customer service role.
• Basic computer knowledge for handling cash registers and inventory systems.

Responsibilities:

• Prepare and serve food items according to established recipes and standards.
• Maintain cleanliness and sanitation of work areas, equipment, and utensils.
• Assist customers with their orders and provide information about menu items.
• Handle cash transactions accurately and efficiently at the register.
• Collaborate with team members to ensure efficient service and customer satisfaction.

Skills:

The required skills are essential for daily operations in a food service environment. Understanding and speaking English allows for effective communication with customers and team members, ensuring that orders are taken accurately. Manual dexterity is crucial for food preparation and serving, while the ability to stand for long periods is necessary to meet the demands of a busy service environment. Sanitization skills are vital for maintaining health standards, and basic computer knowledge aids in efficient transaction processing. Verbal communication and the ability to read and comprehend simple instructions are key to providing excellent customer service and ensuring smooth workflow.