o Schedule personnel to ensure adequate coverage at all times.

o Work a minimum of 32 hours per week on-site.

o Minimize non-billable overtime by scheduling efficiently.

o Cover shifts as needed for call-outs, emergencies, or shortages.

o Oversee Site Supervisors and provide ongoing training, guidance, and support to assigned guards.

o Conduct initial training for new personnel and coordinate badging when required.

o Perform all regular duties expected of a guard assigned to client facilities, when necessary.

o Conduct interviews for guard candidates and coordinate with HR on hiring decisions.

o Notify HR of potential staffing gaps or excess overtime.

o Conduct quarterly performance reviews for assigned guards, counsel based on findings, and issue disciplinary action in accordance with company policy.

o Conduct random spot checks to ensure compliance with client and company policies.

o Serve as the primary point of contact between Falken Operations, clients, and the guards under your supervision.

o Attend on-site and virtual meetings as required.

o Maintain and update Falken-Client information and call lists.

o Coordinate with logistics to ensure guards are properly uniformed and equipped.

o Report violations of company policy by assigned personnel and take corrective action per Falken Operations directives.

o Submit a weekly brief with important information (turnover, scheduled time off, concerns, etc)

• Ability to maintain required secret clearance level.