Are you ready to take your career to the next level in a serene oasis? Ojo Caliente Mineral Springs Resort & Spa, nestled in the captivating high desert, invites individuals like you like you to contribute to our commitment to exceptional guest experiences.

Why choose Ojo Caliente Mineral Springs Resort & Spa? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway.

What sets us apart?

It's our dedication to quality, innovation, and teamwork. We provide competitive compensation and foster a positive work environment.

Embrace the opportunity to contribute to a workplace that cherishes authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork.

Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Spa Resorts awaits your expertise and passion.

POSITION DESCRIPTION

The Spa Attendant oversees the cleanliness of the spa, ensuring that the reception, waiting areas, linen storage, locker rooms, and all pools are always clean and well-stocked. The Spa Attendant preps, maintains and services the private and communal pool areas. Spa Attendants are responsible for restocking all lockers with the appropriate items and keeping the locker rooms clean and organized. Must maintain routine trash pickup throughout the spa, used linen pick up, and must assure that linen is picked up by the laundry team throughout the day to keep clean linen supplied back to the spa. As part of the Spa team, provides outstanding guest experiences. Spa Attendants service, clean, and organize all spa linen storage areas, shared workspaces, and treatment rooms. Active engagement with guests is required.

This description documents the general nature and level of work. As business needs change, so will the elements of this job, requiring the incumbent to be adaptable and to perform other duties as required.

Responsibilities

1. Stocks treatment rooms, locker rooms, and linen storage area with necessary linens, towels, paper goods, etc. according to established stock levels and checklists.
2. Prepares spa water and water stations and replenish throughout the day.
3. Ensures Spa Reception, lounges, locker rooms, and public areas are kept clean, trash is picked up, dirty towels are disposed of according to SOP guidelines, and overall appearance of pools and spa is organized and eye pleasing to guests
4. Cleans and preps private and communal pools, drink stations and keep areas immaculate during the day and evening hours.
5. Checks with manager to determine any outstanding issues or guest needs for the day
6. Turns Lockers on a consistent basis, ensuring revenue is not lost due to lack of locker inventory
7. Maintains pools with frequent skimming staying attentive to any water quality issues and reporting immediately to management any variance from norm
8. Ensures towel inventory is acceptable and is responsible for guest towel exchange
9. Realigns lounge chairs to maintain orderly and acceptable staging for guests
10. Escorts guests to steam, pools and tubs in a friendly, engaging manner; have a thorough working knowledge of spaces.
11. Actively engages with guests in the pool areas and offers upsell possibilities such as spa treatments and restaurant services
12. Understands pool rules and enforces them by communicating the rules to guests in a respectful and gracious manner.
13. Monitors all pool areas for guest issues and utilizes management if needed
14. Utilizes downtime effectively by reviewing and following checklists, following verbal instructions and/or seeking guidance from a Spa team member.
15. Cross-trains as backup in other areas of Spa as needed.
16. Throughout the day stocks, cleans and organizes treatment rooms, linen shelves, and correlating shared workspaces.
17. Incorporates the resort's culture of service excellence, mission and core values into all aspects of job performance.

Due to the natural environment at Ojo Spa Resorts, all staff must be comfortable outdoors performing physical activities, and be able to navigate uneven ground, diverse terrain, multiple stairs, and be prepared to work in unpredictable weather conditions.

If an employee requires a reasonable accommodation to perform the job at a satisfactory level, s/he must contact his/her manager and/or the Human Resources Department.

This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management.

Qualifications

• Minimum of one years of spa experience preferred.
• CPR certification preferred.
• High school diploma (or equivalent).
• Reliability and punctuality are critical.
• Desire to ensure the best possible guest experience.
• Ability to work evenings, weekends, weekdays, and holidays required.
• Ability to work in a quiet environment where the employee may be exposed to heat and steam.
• Ability to stand and move for eight or more hours per day, both indoors and outdoors, sit, reach, lift, bend, kneel, stoop, climb, push and pull items weighing up to 40 pounds.
• Ability to engage guests in a friendly manner.
• Be timely and energetic throughout the day and evening.
• The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Ojo Spa Resorts Discounts and Perks:

Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa:

• Mission based company with values you can trust
• Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
• Employee Assistance Program (EAP)
• Paid Sick Time
• Paid Time Off
• Ongoing training to build critical skills for current and future roles
• Numerous Growth & Developmental Opportunities
• Competitive Compensation
• Discounted Employee Lunch
• Free Lunch/Dinner on Thanksgiving & Christmas
• Employee Appreciation Lunches
• Above and Beyond Awards - Ojo Bucks for eligible employees
• Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
• 40% off Spa Treatments (includes private pools and private Ojitos)
• 40% off at the Restaurants
• 20% off at the Gift Shops
• Discounted Lodging Rate
• Hiking Trails

Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers

Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats

Ojo Caliente Mineral Springs Resort & Spa is conveniently located near several vibrant cities and towns, making it easily accessible for Line Cook candidates like you. Check out the distances below and see how close we are to some popular destinations:

• Only 25 miles away from Espanola, NM.
• Abiquiu, NM, is located only 31 miles away from our resort.
• Pojoaque, NM, is conveniently located only 34 miles away.
• Taos, NM, is a short 40 mile drive from Ojo Caliente.
• Los Alamos, NM, is just 42 miles away.
• Santa Fe is 50 miles away.

Join us now and become an essential part of the Ojo Caliente Mineral Springs Resort & Spa family. Make Ojo Spa Resorts your next career destination!

To learn more about Ojo Spa Resorts, please visit: ojosparesorts.com