Sewing Machine Repair Technician

About the Company

Meissner Sewing & Vacuum Centers is a family-owned business headquartered in Sacramento, California operating since 1930. Meissner offers sales and service of home sewing machines, industrial sewing machines and vacuums as well as a wide array of classes of events at their 3 retail locations across Northern California. Customers attribute Meissner’s success to a wide selection of top-quality products as well as an incredible staff and a fun-loving, creative environment at each retail store.

About the Position

Meissner is looking for a Sewing Machine Repair Technician to service and repair sewing machines, long-arm quilting machines, embroidery machines ranging from single-needle to 10-needle design, and heavy-duty industrial sewing machines designed to sew leather, upholstery and more. Technicians repair and service machines, including a standard “clean, oil and lubricate” service as well as replicating customers’ machine issues and troubleshooting solutions. Brands commonly serviced include JUKI, BERNINA, CONSEW, SINGER and BROTHER. Occasionally, technicians provide on-site repair services, traveling to a customer’s home or business. Technicians research needed parts and work with our parts department to order replacement parts for machines. Technicians also use a point-of-sale system to track detailed notes on customer repairs and to look up previous repair history. Technicians must be comfortable speaking with customers about the repairs and interacting with Store Management. This is a full-time position, 40 hours a week.

We Provide Training

You don’t have to know sewing machines to be a Sewing Machine Repair Technician. Meissner will provide training!

Many of Meissner’s Sewing Machine Repair Technicians have a background in mechanics, electrical servicing, handyman services, HVAC repair, auto mechanics, small machine mechanics and appliance repair. Meissner will provide comprehensive in-person, written and online training for all technicians. The company will cover costs for the technician to attend in-person manufacturer training for certification on specific machines. Manufacturer training will be coupled with additional in-person training at the Meissner store alongside another experienced technician. All technicians have access to ongoing online training available on-demand and for use while repairing machines. Meissner also provides tools to review written instructions through manuals and online tutorials for machine repair.

During onboarding and training, the new hire will work in tandem with an experienced technician. The new technician will begin completing simple repairs and, as they feel more comfortable and will gradually work toward more complicated repairs. The Service Manager, who also serves as a Sewing Machine Repair Technician, will be available to answer questions and help explain repair processes.

Requirements:

• Experience working with common mechanical hand tools (screwdrivers, wrenches, allen wrenches etc.)
• Experience performing electronic troubleshooting and repair
• Strong interpersonal and customer service skills
• Great attention to detail
• Computer operation skills (online research, typing and data input, etc.)
• Valid Driver License and clean driving record

Competencies:

• Must be able to climb stairs
• Must be able to lift, push, pull or carry heavy items between 50-100lbs in weight
• Must have the ability to manually grip and manipulate items often in a repetitive motion, (items such as but not limited to hand tools)
• Must be able to participate in training courses online and in-person (some travel may be required)
• Must be able to work with limited supervision
• Must be able to drive to perform outside service
• Prior sewing machine repair knowledge is a plus.
  

Benefits:

• Health Insurance - with 50% employer contribution after 60 days
• Dental & Vision Insurance - comprehensive options available at employee cost
• Paid time off - increases with seniority

Schedule: Monday – Friday 8 a.m. to 5 p.m.

Pay: $45,000 - $65,000 annually
This is total salary, including hourly rate + commission.

Work location: Sacramento with ability to travel occasionally