Bosch Building Technologies – VP, Central Technical Services

About Robert Bosch GmbH

Headquartered in Germany, Robert Bosch GmbH is a premier global supplier with four primary business sectors: Automotive Technology, Industrial Technology, Consumer Goods, and Energy and Building Technology. Over 400,000+ associates generate sales of over €90 billion. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.” Ninety-two percent of the share capital of Robert Bosch GmbH is held by Robert Bosch Stiftung GmbH, a charitable foundation. The special ownership structure guarantees the entrepreneurial freedom of the Bosch Group, making it possible for the company to plan over the long term and to undertake significant investments in safeguarding its future. In North America, Robert Bosch LLC supplies automotive original equipment and aftermarket products, industrial drive and control technology, power tool, security and building technology, thermo-technology, household appliances, solar energy, healthcare, and software innovations. Bosch established its regional presence in North America in 1906 and now employs 41,000 associates in more than one hundred locations.

Bosch Building Technologies Integrator Business

The regional system integration business called Bosch Building Technologies offers solutions and customized services for building security, energy efficiency, and building automation for commercial buildings and infrastructure projects Bosch started its Integrator Business in North America through the acquisition of Climatec in 2015. Climatec expanded Bosch’s role as a comprehensive supplier of energy, building automation and security solutions. Climatec is recognized in the building industry as an independent single-source integrator of critical building systems including energy services, building automation and security & life safety in the U.S. market. The company provides consulting, planning, implementation and 24/7 remote management. Climatec is active in several market segments and industries including data centers, commercial real estate buildings, and federal, state, and local government. Climatec has operated as an independent entity, maintaining its offices in Arizona, California, Nevada, Texas, New York, and New Jersey. Climatec continues to represent and integrate numerous leading manufactures’ product lines across its wide range of services, including Bosch products. In 2023, Bosch acquired Canadian-based security integrator Paladin Technologies. Merging Paladin Technologies and Climatec will significantly expand Bosch’s Integrator Business in North America. Today the combined entity of Bosch Building Technologies (previously Climatec and Paladin Technologies) represents over $800M in revenues and 2800 associates. Utilizing the strengths of both companies, Bosch offers its customers a complete portfolio of networked and efficient energy, building automation and security solutions.

Job Summary:

We are seeking a VP, Central Technical Services to own the strategy, delivery, and performance of our customer-facing IT services and infrastructure that underpin our building technology solutions.

This role has two core mandates:

Digital Service Center Program - technical product management, engineering, and cybersecurity for our common, shared digital services that connect customer facilities to our managed offerings.Infrastructure Delivery Team - design, deployment, and lifecycle support of customer-specific IT infrastructure (non-common, non-shared) that support building technology subsystems.

You will lead teams of technical analysts and engineers and work closely with operations, software, sales, and customer stakeholders to deliver scalable, secure, and reliable platforms that enable Managed Connectivity and Digital Service & Operations offerings.

Responsibilities

1. Digital Service Center Technology Program

Own the technical roadmap for shared / common services that sit between customer sites and our digital platforms (e.g., connectivity, VPNs, remote access, monitoring, hosted applications).Collaborate closely with the Digital Service Center to align with real-world branch and customer needs, ensuring the DSC technology delivers the required outcomes.Lead technical product management and engineering for these services:Needs analysis, market reviews, product evaluations, solution roadmappingFeature backlog, release planning, and continuous improvement.Ensure security-by-design:Identity and access management, hardening, patching, logging, and secure remote access patterns.Coordination with cybersecurity stakeholders and customer InfoSec teams.Provide Tier 3/4 engineering support to the operational Digital Service Center team:Complex incident resolution, root cause analysis, and problem management.Tooling, observability, and automation to improve reliability and reduce MTTR.Standardize reference architectures and patterns for connecting customer environments to our managed platforms and 3rd‑party cloud services.

2. Infrastructure Delivery Team

Lead the team responsible for design, deployment, and support of customer-specific IT infrastructure (non-common infrastructure) that underpins building technology systems.Establish and enforce standards for technical design, documentation quality, and architecture consistency across all customer-specific infrastructure deployments, ensuring repeatability, reliability, and alignment with Systems Analyst best practices.Oversee delivery of enterprise-grade infrastructure, including:Network (LAN/WAN/VPN), server, and storage platforms.Windows Server, Active Directory, Entra ID integrated environments, and Azure-hosted services.Virtualization platforms and virtualized application stacks.Guide the team in architecture and implementation of:Application layers for subsystems (e.g., Video Management Systems, Access Control Systems, Building Automation Systems).Supporting services such as databases (including advanced configurations like SQL Always On or similar HA/DR designs).Oversee advanced software deployments, upgrades, and complex troubleshooting:Version management, regression risk mitigation, rollback planning.Coordination with vendors for escalations and defect resolution.Support lightweight software development and scripting to:Integrate systems where no off-the-shelf connector exists.Automate provisioning, configuration, and monitoring workflows.Advise customers on IT/OT convergence:Best practices for segmenting, securing, and operating infrastructure that supports building subsystems (physical security, AV, BMS, etc.).Alignment to customer enterprise standards while ensuring solution performance and availability.

3. Leadership & People Management

Build, lead, and develop high-performing teams of technical analysts, engineers, and architects.Establish clear roles, accountabilities, and career paths within Central Technical Services.Foster a culture of:Engineering excellence and design discipline.Documentation, standardization, and re-use of patterns.Continuous learning in networking, cloud, cybersecurity, and building technology.

4. Service Governance & Delivery Excellence

Define and own standards, reference architectures, and technical design patterns for:Managed ConnectivityDigital Service & Operations platformsCustomer-specific infrastructure supporting building systemsSet and track KPIs such as:Infrastructure availability and performance.Security posture (vulnerabilities, patch levels, incidents).Delivery quality (on-time / on-budget, rework, defect rates).Customer satisfaction / NPS for technical delivery.

5. Customer, Vendor, and Internal Stakeholder Management

Act as a senior technical leader and point of escalation for key customers.Support pre-sales and solution design for complex opportunities:RFP responses, solution architecture, risk assessments, and costing.Manage relationships with key technology vendors and service providers:Participate in roadmap discussions, escalations, and joint solution development.Collaborate closely with:Service operations (Digital Service Center)Security, AV, cabling, and construction project teamsCorporate IT, cybersecurity, and financeSupervisor Duties:

In accordance with applicable Company policies/procedures and Federal/State laws, will perform the following supervisory responsibilities: planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems