At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.
By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

• Lead a team of up to 5 engineers in the same discipline (e.g. developers or testers...)
• Own the escalation queue end-to-end: intake from Support, prioritization, assignment, and visibility to leadership
• Coordinate with QA on regression coverage, release validation, and hotfix deployments
• Track escalation metrics (volume, time-to-resolution, case categories, repeat-offender modules); use them to drive targeted investment — durable fixes, improved logging, better validation, refactors
• Recruit & provide leadership, coaching & career planning for engineering talent
• Be accountable for design decisions for new and existing application development, proactively escalating issues and seeking assistance to overcome obstacles
• Partner with Product Management to consult on solution feasibility and high-level effort estimation
• Communicate with customers to ensure that expectations and support needs are met
• Provide architectural guidance to your teams towards our PDI Cloud & Platform strategy
• Make recommendations for technology adoption and framework improvement, analyzing trends, patterns and best practices for software
• Serve as the evangelist and custodian of technology, architecture, and product development practices
• Participate in the design & implementation of production cloud grade services supporting high availability
• Actively talent manage your team, providing career planning & performance improvement activities when needed

• Experience on a legacy codebase supporting production customers — not just greenfield work
• Prior exposure to ERP, field-service, fuel/propane/HVAC, or distribution-industry software

• Ensures Accountability
• Manages Complexity
• Communicates Effectively
• Balances Stakeholders
• Collaborates Effectively