Job Summary: Under the supervision of the VP of Communications and Engagement the Information Technology (IT) Specialist will support in coordinating applications for design and maintenance of all computer functions at all locations, to include hardware and software and other technology tools used within Endless Horizons, its subsidiaries, and partners.

Duties:

• Supports and assists in general set up and implementation of new technology within the organization’s network
• Performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
• Confers with staff, users, and management to determine modifications or requirements for new systems
• Reads, develops, and creates technical helpdesk documentation for different segments of the organization.
• Provides clear communication to all users during support sessions, while troubleshooting technology issues and providing technical assistance
• Maintains and supports technology tools used in security monitoring such as cameras, door swipes, etc.
• Maintains uptime and supports repair and troubleshooting of streaming devices including satellite boxes and smart TVs
• Tests and monitors software, hardware, and peripheral equipment to evaluate effectiveness
• Evaluates software and hardware, submits recommendations to the director of information management for review
• Identifies and reports promptly all major hardware or software problems or defective products to the director of information management and to vendors or contracted technicians for service
• Maintains tickets for communication transactions, problems and remedial action taken, and installation activities within the allocated ticket system
• Uses the ticketing system on a regular basis and provides regular reports to the director of information management
• Provides technical support in the areas of office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis
• Inspects and maintains technology equipment while updating inventory log
• Works toward meeting performance management goals
• Maintains good housekeeping in all technology areas and complies with safety practices
• Maintain the highest standards of accuracy, precision, discretion, and confidentiality.

Qualifications:

• Associate degree in the Information Technology field and 1-2 years tech support experience
• Strong communication and organizational skills.
• Ability to work independently and as part of a team

Generally Monday - Friday 8:30 AM - 5:00 PM EST. Hours may vary occasionally based on project need.