Position Title: Lead Client Support Center Manager

Location: US-Texas-Joint Base San Antonio
Job ID: 5175

# of Openings: 1

Category: Information Technology

Clearance: Top Secret/SCI

Clearance Status: Active

Type: Regular Full-Time
Overview:

The Lead Client Service Center Lead provides Air Force Life Cycle Management Center, Cryptologic and Cyber Systems Division (CCSD), also known as AFLCMC/HNC or HNC, life-cycle management for Information Assurance (IA) and other critical systems.

Responsibilities:

· Assist in identifying inefficiencies, mapping current workflows, proposing improvements, and monitoring process performance.

· Support the Government in facilitating continuous improvement sessions, such as retrospectives, planning events, and daily stand-ups, where applicable and align/tailor process improvement tools and methodologies with Government objectives and specific needs of each functional section.

· Act as the single point of contact for resolution of incidents, end user assistance for IT questions and service requests. CSC provides full IT support, including but not limited to system administration, user support, technical support assistance, service request management, remote desktop management, self-help tools, Hardware (HW) and Software (SW) direct service desk support.

· Oversee the Help Desk to troubleshoot and resolve issues related to IT equipment and hardware in a timely manner, ensuring that users are informed of the status of their requests and that all issues are resolved promptly and effectively

· Prioritize all service requests, including trouble tickets and addressed in accordance with the defined response times. When an issue cannot be resolved within the designated timeframe or requires specialized expertise, escalate the problem to the appropriate organization or process for further resolution.

· Maintain clear communication with the user throughout the resolution process, ensuring timely updates on the status and progress of their service request.

Qualifications:

Required:

· Bachelor’s Degree in IT related degree with 4 years experience OR Bachelor Degree with minimum 6 years of relevant experience

· Proficiency in Windows Operating Systems and Microsoft Office Products

· Proficiency in Microsoft Active Directory; Microsoft Server 2008, or higher; proficiency in VMWare 5.1or higher and vSphere Administration

· Registered IAT Level II baseline certification: either CCNA Security, CySA+**, GICSP, GSEC, Security+CE, CND and SSCP (preferred Security+ CE certificate)

· TS/SCI Clearance

Company Overview:

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes:

· Medical, Dental & Vision Insurance

· Flexible Spending Accounts

· Short-Term and Long-Term Disability Insurance

· Life Insurance

· Paid Time Off & Holidays

· Earned Bonuses & Awards

· Professional Training Reimbursement

· Paid Parking

· Employee Assistance Program

Equal Opportunity Employer/Protected Veteran/Disability