OVERVIEW & PURPOSE

Optimized IT is regional in scope, providing Managed IT Services from small to mid-sized organizations including Commercial Business, Not-for-Profit, and K-12 markets. We are seeking a highly skilled Project Engineer with good client communication skills and an appetite to solve problems.

The Project Engineer spearheads client onboarding, product deployment, and service enhancements. Acting as an escalation point, they collaborate with the NOC and Service Department, both internally and externally. This role also drives automation and AI-enabled service delivery improvements. On-call availability is required. This position reports to the Director of Service and works closely with the Project Manager & Solutions Architect.

ESSENTIAL FUNCTIONS

Mentor and train other members of the Service & NOC Team andseekto continually improve processes companywideBuild and deploy new client hardware (servers – physical or virtual, switches, firewalls, and/or SAN) through project engagementsDesign, implement, and support automation solutions using scripting (PowerShell) and platforms such asRewst, HATZ.AI, and N‑central (N*N)Develop andmaintainreusable automation scripts, runbooks, and AI-assisted workflows to improve service efficiency and consistencyReceive escalated customer calls for complex troubleshooting and technical supportCollaborate with external vendors and partners to test,validate, and implement solutionsProvide continual status updates to customers and project managersregardingtickets, automation initiatives, and projectsProactivelyidentifyproject risks, constraints, and opportunities for automation or AI optimization and manage accordinglyProvide detailed specifications for proposed solutions including materials,manpower, timelines, and automation strategyAssistengineering teams in creating demonstrations of proposed solutions, including automationworkflows and AI use casesContribute to continuous improvement of internal systems through automation, scripting, and integration of AI toolsCOMPETENCIES

Expert understanding of Microsoft 365, Azure, Server platforms, and ExchangeExpert understanding of Microsoftsystem management(AD, Group Policy, DNS, DFS, NPS, etc.)Strong understanding of storage solutions

Strong understanding of virtualization (VMware VCP a plus)Strong understanding of networking (Advanced Routing Protocols, VLAN, NAT, BGP, etc.)Strong understanding of firewalls (Familiarity with SonicWall and Cisco ASA a plus)Experience with backup and disaster recovery solutionsAdvanced scripting skills, particularly in PowerShell, for automation and systems managementHands-on experience with automation platforms such asRewst, HATZ.AI, and N8Nor similar toolsExperience designing and implementing IT process automation and AI-assisted workflowsFamiliarity with API integrations and workflow orchestration toolsSome experience with mobile device managementStrong attention to detail and accuracyExcellent time management skills and ability to multi-taskAbility to work cross-functionally and communicate with internal teams, customers, and vendorsHighly motivated, energetic self-starter with a passion for innovationAdaptable to change and able to work under pressure in a fast-paced environmentPERKS

An easy-going environment and culture (we all enjoy what we do)Hybrid work flexibility (Mon–Tues in office; Wed–Fri work from home)A stand-up desk and your own LEGO set on your first dayA proactive approach to ongoing training to help you develop life-long skills, including automation and AI technologiesSUPERVISORY RESPONSIBILITY

This position has no supervisory responsibility.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, mfds, and software tools.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Highly mobile position. May require lifting (up to 30 pounds) of computer, server or network equipment and related accessories. Writing and typing abilitiesrequiredfor computer functions.Requires standing,walkingand driving a vehicle for extensive periods of time.POSITION TYPE & EXPECTED HOURS OF WORK

EXEMPT

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Evening and weekend work may be required as job duties demand.

TRAVEL

This position requires minimal travel.

REQUIRED EDUCATION

Bachelor’s degreeor equivalentexperienceOTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EQUAL OPPORTUNITY EMPLOYER

Optimized IT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.