Our HiTech, Peterborough NH, division is looking for a Sr Systems and Database Technician who will be able to design, support, and maintain IT/computer systems for corporate multi-site IT departments. This cross-divisional role is to support project and system needs for the company technology goals. This role implements both division-specific and company-wide strategic solutions using company-wide standards. You will perform divisional support for our servers, personal computers, IoT, operational technology and help desk. This is a varied position that includes maintaining our equipment server and personal computer equipment, as well as assisting with internal phone system and cell phone support. Acting as our subject-matter-expert, you will troubleshoot issues in relevant technology areas

DUTIES & RESPONSIBILITIES:

• Design, perform and document appropriate tests for the operating system, hardware or software upgrades to ensure error-free deployment into production.
• Document computer network and communications per company policy and procedures.
• Maintain various system or network flows and process maps.
• Develop and maintain operation procedures, recovery procedures and user documentation.
• Schedule and perform software and hardware improvements, upgrades, patches, security updates, reconfiguration and purchase processing for Corporate IT projects.
• Train personnel in user departments in any specific procedures necessary to use their assigned equipment.
• Maintain technology expertise.
• Assist Information Systems Management with special projects as directed.

JOB SKILLS & ABILITIES:

• CCNP, VCP/VCAP, MCSE, or similar level system and/or network certifications preferred.
• Advanced to Expert / SME level in Server support, PC and workstation support, phone system administration, storage, Windows server administration, VMWare/vCenter/VDI Horizon, Veeam server and Veritas client backup.
• Advanced to Expert / SME level - solid understanding of foundational concepts required for networking (VLANs, IP subnets, Routing.
• Proficient to Advanced level in Powershell/multi-tool and type of scripting or coding experience preferred.
• Cloud computing environment experience preferred.

EDUCATION & EXPERIENCE REQUIRED:

• Bachelor’s degree in Computer Science or Information Technology preferred; or equivalent work experience.
• Ten + (10+) years’ experience in related field of work.
• Five + (5+) years’ experience with HP / IBM / Lenovo / Dell hardware platforms.
• CCNP, VCP/VCAP, MCSE or similar level system and/or network certifications preferred.

PHYSICAL REQUIREMENTS:

• Able to sit for prolonged periods working at a computer.
• Ability to travel domestically as needed (occasional).
• Must be able to physically move, lift and install personal computers, servers and peripherals (up to 50lbs) when necessary.