Southeastern Integrated Care believes wellness is best achieved in our community by ensuring individuals receive adequate access to quality, integrated behavioral health and medical care resources. Integrated care is an approach to healthcare that involves blending medical care and behavioral health care, with the goal of improving the overall health and well-being of an individual. Southeastern Integrated Care focuses specifically on linking care involving primary, mental health, and substance abuse treatment through a team of qualified, licensed clinical professionals. Our team of clinicians work with consumers to coordinate engagement in their care to ensure proper management of medical and psychosocial needs.

We are seeking a highly organized and detail-oriented Remote Filing Specialist to join our Customer Support team. This is a full-time, hourly position for individuals who excel in maintaining accurate records and are passionate about delivering exceptional organizational support. As a key member of our team, you will ensure that documentation and files are properly managed and accessible to facilitate smooth customer support operations globally. Proficiency in English and strong communication skills are essential to succeed in this role.

Responsibilities

• Manage and maintain organized filing systems for customer support records and documentation.
• Ensure accurate categorization, archiving, and retrieval of documents in both electronic and physical formats.
• Collaborate with the Customer Support team to identify and address filing needs and priorities.
• Regularly audit filing systems to ensure compliance with company policies and regulatory guidelines.
• Assist in updating and digitizing existing paperwork to improve operational efficiency.
• Respond promptly to internal requests for accessing specific files or documents.
• Provide administrative support in creating and managing document templates for team use.
• Maintain the confidentiality and security of all documentation handled.

Qualifications

• Proficiency in English with excellent written and verbal communication skills.
• Strong organizational skills with keen attention to detail.
• Ability to work independently and manage multiple tasks effectively in a remote environment.
• Experience in electronic file management systems and general knowledge of cloud-based storage tools.
• Proficiency with office software such as Microsoft Office Suite or Google Workspace.
• Previous experience in a filing or administrative role is preferred but not required.
• Familiarity with data privacy and confidentiality practices.

The pay range for this role is:
75,000 - 85,000 USD per year(Remote (Henderson, Nevada, US))