This role will support the Kobie general Program Manager responsible for implementations for one or more key Kobie clients. You will participate in the business and technical relationship with the client and will be tasked with leading a team in the creation of high-quality solutions, planning resources, and managing the expectations of a high-profile client partner.

• Orchestrates EndtoEnd Delivery Execution
  • Own technical execution from SA handoff (postdiscovery) through build, launch, hypercare, and ongoing run.
  • Set and govern delivery plans (scope, milestones, technical dependencies), ensuring ontime, onbudget, and inquality outcomes.
  • Serve as the single technical escalation point for implementation and run, driving decisions and clearing blockers.
  • Accountable for client satisfaction as it relates to technical delivery and runtime health.

• Leads CrossFunctional Coordination and Communication
  • Drive alignment across Product, Engineering, QA, and Client Services; clarify ownership, SLAs, and decision rights.
  • Run daily/weekly operating rhythms (standups, risk reviews, release/incident readouts) that keep delivery moving.
  • Escalate with precision—anticipate organizational pinch points and engage the right leaders at the right time.
  • Serve as a single technical point of accountability during delivery issues.

• Triage Issues and Identify Root Causes

• Own oversight of root cause analysis and corrective action.
• Lead incident triage (functional and technical), coordinate diagnostics, and own the path to resolution.
• Conduct structured Root Cause Analysis (RCA); document causes, corrective actions.
• Track and retire recurring defects via systemic fixes (tooling, process, config standards, or code changes).

• Ensure ProgramLevel Operational Stability
  • Govern platform health post-launch, error budgets aSLOs in partnership with Engineering/Operations to protect client outcomes.
  • Own technical readiness of environments, integrations, and data pipelines supporting live programs.
  • Accountable for operational outcomes at a program level.

• Drive Strategic Readiness for Launches and Changes
  • Lead golive readiness: cutover planning, rollback paths, data migration checks, and production access controls.
  • Chair technical Go/NoGo with clear risk framing, mitigations, and stakeholder signoff.
  • Coordinate change windows and release trains to minimize client impact and validate operational readiness before launches or changes.

• Continuously Optimize Workflows for Efficiency
  • Map and improve delivery workflows endtoend (from SA handoff to run), reducing manual effort and cycle time.
  • Instrument and eliminate bottlenecks using data (e.g., wait states, rework, defect escape rates).
  • Standardize playbooks, templates, and automation to increase predictability and scale.

• Support Client KPI and SLA Monitoring
  • Define and track delivery KPIs/SLA dashboards (e.g., release velocity, incident MTTR, defect density, change success rate).
  • Correlate technical signals with business impact (e.g., anomalies in redemptions, engagement, or promotion performance).
  • Proactively surface risks and opportunities to PM/CS and recommend corrective actions.

• Monitor Bonus Campaigns and Promotional Health
  • Oversee technical execution of promotions/bonus campaigns (config integrity, rules fidelity, and tracking accuracy).
  • Validate pre and postlaunch performance; investigate anomalies and coordinate fixes across Product/CS/Eng.
  • Ensure auditability of campaign changes and outcomes for client transparency.

• Maintain the Central Source of Operational Truth
  • Lead operational documentation and dashboards: delivery status, risk/issue logs, RCAs, runbooks, and readiness checklists.
  • Publish clear, consistent reporting to internal leaders and clients; maintain singlepane visibility into delivery and run.
  • Ensure configuration governance and versioning across environments.

• Enable Scalable Delivery for Growth
  • Codify repeatable patterns (reference architectures, integration standards, migration kits).
  • Influence platform/product roadmap with insights from delivery and run to reduce future costtoserve.
  • Anticipate growth-driven complexity.
  • Drive long-term delivery maturity.

• 10+ years in technical delivery, platform implementation, or operations leadership in complex, integrated environments.
• Demonstrated ownership of implementationtorun lifecycles, including incident leadership and RCA.
• Broad technical fluency across cloud/infrastructure, data/integrations, and application architecture; ability to deepdive when required.
• Comfortable engaging enterprise clients and executives; prior experience with large enterprise programs is a plus (e.g., Fortune 50/100/500).
• Familiarity with modern application stacks and integration patterns (e.g., APIs/SOA; Java/.NET/SQL), SDLC and Agile practices.
• Bonus: Marketing technology, loyalty, analytics, campaign management, data marts/warehousing exposure.
• Measures of Success (First 6–12 Months)
  • Reduction in delivery cycle time and defect escape rate.
  • Consistent ontime launches with documented readiness and Go/NoGo discipline.
  • Improved MTTR and closure of repeating RCAs with preventative fixes.
  • Operational dashboards adopted as the single source of truth across Delivery and Client Services.