Position Summary

The Manager, Field Technology Deployments is responsible for planning, coordinating, and executing technology implementations for new shop openings, relocations, remodels, acquisitions, and closures across Potbelly Sandwich Works. This role ensures field technology—including point-of-sale hardware, networking infrastructure, telecommunications, and back-office systems—is installed, configured, and operational in alignment with development and construction timelines.

This position serves as the primary IT partner to Construction, Real Estate, Operations, and Facilities teams to ensure technology readiness for each shop milestone. The Manager will work closely with internal teams and external vendors to deliver consistent and scalable technology deployments that support Potbelly's growth and operational needs.

Key Responsibilities

Field Technology Deployment

· Lead end-to-end technology deployments for new shop openings, relocations, remodels, acquisitions, and closures.

· Coordinate installation and configuration of POS hardware, networking equipment, telecommunications, and back-office systems.

· Ensure all systems are operational and validated prior to shop opening.

Site Readiness & Infrastructure Coordination

· Confirm technology readiness during construction phases, including low-voltage cabling, network infrastructure, and ISP installation.

· Coordinate installation schedules with construction timelines and development milestones.

· Partner with contractors and vendors to ensure technology standards are met.

Vendor Management

· Coordinate with technology vendors, hardware suppliers, low-voltage contractors, and internet service providers.

· Manage installation schedules, equipment delivery, and vendor performance to support opening timelines.

Project Management & Collaboration

· Manage multiple concurrent field technology deployment projects across the development pipeline.

· Maintain project plans, installation checklists, and deployment documentation.

· Communicate project status, risks, and milestones to stakeholders.

· Partner with internal IT teams to ensure system configuration and support readiness.

Opening Support

· Provide remote or on-site support during final installation and shop opening phases as needed.

· Verify system functionality and coordinate resolution of any post-opening technology issues.

Qualifications

Required

· Bachelor's degree in Information Technology, Information Systems, Business, or a related field.

· 5+ years of experience supporting restaurant technology within a Quick Service Restaurant (QSR) or multi-unit restaurant environment.

· Experience coordinating multi-site technology installations or infrastructure deployments.

· Strong vendor management, project management, and communication skills with the ability to manage multiple projects and cross-functional stakeholders.

· Willingness to travel up to 50–75% as required for shop openings.

Preferred

· Experience supporting restaurant POS platforms such as NCR Aloha or Toast POS.

· Familiarity with restaurant networking infrastructure, telecommunications, and shop-level technology environments.

· Experience working with restaurant development, construction, or new shop opening teams.

· Experience using Smartsheet or similar project management platforms to manage deployments and timelines.

• Experience supporting multi-brand deployment environments is a plus.

Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people. Potbelly may also use additional AI-assisted tools from time to time in its hiring process.

If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact HumanResources1@potbelly.com.

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need.

We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Application Deadline: Applications must be submitted by [6/30/2026] to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.