Family Services Coordinator I

Department: Family Services

Job Status: Full-time

FLSA Status: Non-Exempt

Reports To: Manager of Family Services

Work Schedule: Shifts vary depending on needs; hours assigned by Manager

Amount of Travel Required: 0-5%

Positions Supervised: None

OSHA Risk Category: 1-High Risk

POSITION SUMMARY

The Family Services Coordinator supports the mission, goals and values of Nevada Donor Network, Inc. (NDN) by screening and evaluating potential donors. The Family Services Coordinator is responsible for working with families to provide information regarding donation opportunities, obtaining authorization per NDN standards, conducting a comprehensive medical and social history, and providing bereavement support to families and hospital staff throughout the donation process.

ESSENTIAL FUNCTIONS

Essential Functions Statement(s)

· Performs responsibilities of position and promotes teamwork and a professional working environment.

· Responds to donor referral notifications via telephone within 20 minutes.

· Responds on-site to all potential organ donors within 90 minutes unless prior approval is given by the Administrator on call to respond beyond 90 minutes.

· Collects clinical information to determine donor suitability in collaboration with the Administrator on call.

· Discusses donation options with potential donor next-of-kin or family with knowledge about organ, eye, and tissue donation per hospital guidelines.

· Works in close collaboration with hospital and other NDN staff to evaluate and determine the best time to offer families the opportunity for donation.

· Assists donor families to accept death as described by the primary care physician.

· Provides initial aftercare support, utilizes community resources to assist grieving families.

· Provides referral responder coverage for hospitals and provides back-up as needed.

· Ability to serve on a call schedule, with flexibility, for extended hours (can require day and night hours).

· Work with families to obtain authorization for donation; obtain and document accurate med/social history.

· Assists with Donation after Cardiac Death (DCD) cases as assigned.

· Works with hospitals to increase hospital personnel responsiveness to potential organ and tissue donation cases by developing effective relationships with key personnel.

· Assists in the coordination of Donor Remembrance Ceremony.

· Collaborates with the Aftercare Coordinator and the Aftercare process.

· Actively participates in hospital and public education programs as directed.

· Assists with chart review and data collection as needed.

· Assists with survey/accreditation maintenance.

· Assists in the training and development of the Family Services department.

· Assists with community education and support through community service events.

· Meets or exceeds performance metrics for NDN’s Family Services department.

· Collaborates and coordinates with other NDN departments.

· Other duties assigned.

· Employees must adhere to and remain in full compliance with Nevada Donor Network’s Motor Vehicle Driving Policy as outlined in the Motor Vehicle Records and Driver Safety policy PC.334.

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

POSITION QUALIFICATIONS
Competency Statement(s) – Position Specific· Accuracy - Ability to perform work accurately and thoroughly.· Empathetic - Ability to appreciate and be sensitive to the feelings of others.· Organized - Possessing the trait of being organized or following a systematic method of performing a task.· Relationship Building - Ability to effectively build relationships with customers and co-workers.· Tactful - Ability to show consideration for and maintain good relations with others.· Time Management - Ability to utilize the available time to organize and complete work within given deadlines. Competency Statement(s) – Company Specific

• Understand and commit to the following:
  • Organizational Core Purpose: To save and heal lives.
  • Core Values: Relentless, Joyful, Selfless.
  • Strategic Anchors: Mutually beneficial partnerships, diverse revenue streams and get to yes: every donor every time

· Accountability - Ability to accept responsibility and account for his/her actions.· Adaptability - Ability to adapt to change in the workplace.· Communication, Oral - Ability to communicate effectively with others using the spoken word.· Communication, Written - Ability to communicate in writing clearly and concisely.· Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.· Judgment - The ability to formulate a sound decision using the available information.· Team Builder - Ability to convince a group of people to work toward a goal.
SKILLS & ABILITIESEducation: Bachelor's Degree (four-year college or university) preferred; relevant work experience may be substituted for academic requirements. Experience: Three to five years health care related experience preferred (Hospice care, bereavement counseling and other helping professions, or training and experience relevant to this position). Two years of OPO related experience preferred.Computer Skills: Working knowledge of MS Office programs
Certificates & Licenses: RN, LPN; Certification from AATB, EBAA, or ABTC preferredOther Requirements: Ability to work empathetically, compassionately, and professionally with families in crisis. Strong interest in transplantation and organ procurement and the sincere desire to be a frontline team member of an organization whose mission is to increase organ donation. Required to travel by personal auto to meet all of the duties and responsibilities of the position. PHYSICAL DEMANDS Physical Demands
Lift/Carry
Stand
O (Occasionally)

10 lbs. or less
F (Frequently) Walk
O (Occasionally)

11-20 lbs.
F (Frequently) Sit
F (Frequently)

21-50 lbs.
O (Occasionally) Handling / Fingering
C (Constantly)

51-100 lbs.
N (Not Applicable) Reach Outward
O (Occasionally)

Over 100 lbs.
N (Not Applicable) Reach Above Shoulder
O (Occasionally)

Push/Pull
Climb
O (Occasionally)

12 lbs. or less
F (Frequently) Crawl
N (Not Applicable)

13-25 lbs.
O (Occasionally) Squat or Kneel
O (Occasionally)

26-40 lbs.
N (Not Applicable) Bend
O (Occasionally)

41-100 lbs.
N (Not Applicable) N (Not Applicable)
Activity is not applicable to this occupation. O (Occasionally)
Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day) F (Frequently)
Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day) C (Constantly)
Occupation requires this activity more than 66% of the time (5.5+ hrs./day)
Other Physical Requirements: None WORK ENVIRONMENT: Non-smoking office and hospital setting. NDN has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and NDN reserves the right to change this job description and/or assign tasks for the employee to perform, as NDN may deem appropriate.