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JOB DESCRIPTION

EHR Trainer

Position Title: EHR Trainer

Reports To: Training Manager

FLSA Status: Non-Exempt/ Full-Time employee

Location: Sanford

Content Last Revised: 8/13/2026

Organization Overview

The overview should be on every job description. No exceptions.

The Central Florida Family Health Center, Inc. dba True Health is a private, not-for-profit federally qualified health center (FQHC) serving Central Florida since 1977. Our mission is to provide high-quality, comprehensive healthcare at a reasonable cost to everyone.

Job Summary

The EHR Trainer organizes and facilitates training and provides health systems support. Assists with organizing and maintaining training and support content, manuals, and FAQs. Executes all duties as assigned

Key Responsibilities

Organize and facilitate EMR training during orientation for new hires.
Serve as an instructor for EMR and Practice Management education.
Assist with maintenance and upkeep of new hire training content, manuals, and FAQs.
Gather and analyze progress and results from training programs and prepare reports on findings.
Assist with software implementation, updates, and special projects as required.
Respond to requests for training support and for assistance in person, via phone, or electronically.
Research questions using available information and resources and advise users on appropriate actions.
Follow standard phone etiquette.
Redirect problems to appropriate resources.
Identify and escalate situations requiring urgent attention.
Apply diagnostic techniques to identify problems, investigate root causes, and recommend appropriate solutions.
Stay current with system information, changes, and updates based on current equipment and software needs.
Appropriately maintain department files.
Assure good communication and coordination exists between True Health and its agencies, vendors, and the public while providing assistance and support as needed.
Assure EHR functions are followed in accordance with established standards, policies, and procedures.
Assume ownership of user issues and strive to provide excellent services to all staff.
Other responsibilities as assigned

Essential Functions

Problem Solving
Customer Service
Verbal Communication
Written Communication
Planning/Organizing
Adaptability
Initiative
Strategic Planning

Minimum Qualifications

Education:
- High School Diploma or GED required
- Associate’s or Bachelor’s Degree preferred

Experience:
- 1 – 3 years of experience in the healthcare industry
- 1 – 3 years of experience in adult training environments
- Working knowledge of Epic EMR preferred

Licenses or Certifications:
- No

Criminal Background Clearance:
- True Health is a Health Center Program grantee under 42 U.S.C. 254b, a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n), and partners with agencies that require criminal background checks. True Health has established policies and procedures that may influence the overall employment process, hiring, and “just cause” for the termination of employees. An employee’s career could be shortened if there is a violation of any policies and procedures.

Prohibited criminal behavior is defined in Florida Statute (F.S.) 408.809. Any employee arrested for any offense outlined in the F.S.408.809 will be immediately suspended and remain suspended until the charges are disposed of in court. The employee will be terminated for an arrest or conviction of any violation listed above.

DRUG/ALCOHOL SCREENINGS

A post-offer drug and alcohol screen is a requirement for employment. Failure to successfully pass the drug/alcohol screen will be cause for the offer to be rescinded. Employees are subject to random drug/alcohol screenings throughout the duration of their employment with True Health. If an employee fails to pass the drug/alcohol screening, then this shall become grounds for discipline up to and including immediate termination.

WORK ENVIRONMENT

The employee is subject to prolonged periods of sitting at a desk and working on a computer.
The employee is subject to perform repetitive hand and wrist motions.
The employee is frequently required to stand, walk, talk, and hear.
The employee is occasionally required to use hands to handle or feel objects, reach with hands and arms, stoop, kneel, crouch, and move or lift up to twenty-five (25) pounds.
The employee is required to use close vision, peripheral vision, depth perception, and adjust focus.
A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS (Required for all positions)

The employee will work as the needs of the operation require. Normal work days and hours are Monday through Thursday, 8am – 6pm and Fridays, 8am – 12pm; however, there will be times when the employee will need to come in or work on “off hours” or “off days” to meet the needs of the position.

CORE COMPETENCIES

Mission-Focused: Commits to and embraces True Health’s mission to enable access to care for uninsured and underinsured individuals.

Relationship-Oriented: Understands that people come before process and is essential in cultivating and managing relationships toward a common goal.

Collaborator: Understands the roles and contributions of all sectors of the organization and can mobilize resources (financial and human) through meaningful engagement.

Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and community impact.

Brand Steward: Steward of True Health’s brand and understands his/her role in growing and protecting the reputation and results of the greater organization.

Visionary: Confronts the complex realities of the environment and simultaneously maintains faith in a different and better future, providing purpose, direction, and motivation.

Team-Builder: Fosters commitment, trust, and collaboration among internal and external stakeholders.

Business Acumen: Possesses a high-level of broad business and management skills and contributes to generating financial support for the organization.

Network-Oriented: Values the power of networks; strives to leverage True Health’s breadth of community presence, relationships, and strategy.

SELECTION GUIDELINES

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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