Hot Springs Health

Job Description

Volunteer Chaplin

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DEPARTMENT: Volunteers

SUPERVISOR: Chief Clinical Officer

VOLUNTEER NAME:

APPROVED BY: Chief Executive Officer DATE: April, 2026

GENERAL:

In accordance with the Hot Springs Health Personnel Policy and Procedure Manual and the requirements of our accrediting bodies, the volunteer will: support the mission “Partnering with our community for quality health and healing”, the five core values “Ownership, Always Better Than Yesterday, Service First, Integrity, and Stewardship of Our Resources (OASIS)”. Our behavior creates our OASIS – a place where we can find safety, sustenance, and a pleasant change from the usual and vision of “being the provider and employer of choice in our region, providing the highest quality care and excelling as a teaching hospital in Wyoming.”

The established priorities of Quality, Service, Finance, People, and Growth, will be utilized in decision making. The volunteer will demonstrate the ability to manage time, maintain a safe and clean environment; practice confidentiality; treat all persons with respect and professional courtesy; accept change; accept and provide constructive feedback; work as a team player and adhere to the infection control, fire and safety, disaster and hazardous waste policies. The volunteer must also demonstrate the competencies for their position and adhere to policies and procedures of their department. The volunteer will participate in quality improvement activities.

BEHAVIORAL REQUIREMENTS:

The following is a list of minimally required behaviors to assist the volunteer in partnering with our community:

Ownership

Accepts responsibility for actions, attitudes and health. Doing things right the first time, every time for excellent results. Accepts ownership of mistakes and takes constructive action to avoid repeating mistakes. Works with empowerment to the highest potential both as an individual and as part of the team. Unsatisfied with the status quo or just being “good.”

Always Better Than Yesterday

Performs at the highest level, always learning and looking for ways to improve, with an unwavering focus on safety. Celebrates and encourages the contributions of one another.

Constructively challenges the status quo by being flexible, adaptable and embracing change as a key element of our future success. Contributes to an environment that encourages creative thinking. Shares ideas and opinions and supports opportunities to learn and grow.

Service First

Doing our best every day to anticipate and exceed the expectations of patients, providers and co-workers. Understands excellence is the result of team effort. Creates legendary experiences.

Integrity

Does the right things. Consistently open, honest, trustworthy and ethical. Demonstrates respect for patients, their families, staff, providers and the community.

Stewardship of Our Resources

Strives to care wisely for our human, financial and natural resources. Strengthens HSH as a partner in the community.

POSITION SUMMARY:

Overview: The Volunteer Hospital Chaplain provides emotional and spiritual support to patients, families, and hospital staff. This role focuses on offering comfort, compassion, and a listening presence to individuals of all backgrounds and beliefs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Visit patients and families to offer support and companionship as requested
• Listen with empathy and provide encouragement during difficult times
• Respect and support diverse spiritual and cultural beliefs
• Offer prayers or spiritual guidance when requested
• Support hospital staff with compassion and understanding
• Maintain confidentiality and follow hospital guidelines

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIREMENTS:

• Strong listening and communication skills
• Compassionate, respectful, and nonjudgmental attitude
• Ability to be present with people in times of illness or stress
• Comfort working with individuals from diverse backgrounds and beliefs
• Reliable and able to commit to scheduled volunteer hours
• Background as a pastor, minister, chaplain, or in a related spiritual care role preferred
• Completion of, or willingness to pursue, relevant training such as pastoral care, ministry, or chaplaincy education (e.g., Clinical Pastoral Education) is a plus but not required
• Endorsement or support from a faith community (if applicable) preferred

Age Specific:

Must be able to provide care according to the developmental level and or chronological patient served. This includes, but is not limited to, identifying the needs and abilities of each patient, and demonstrating an understanding of how a patient’s chronological and developmental age influences his/her need for adaptations related to his/her abilities. Also, an understanding of how a patient’s age impacts his/her ability to deal with and adapt to the care needed/provided is required. General census of neonatal to geriatric patients.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a volunteer to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While filling this position, the volunteer must regularly lift and or move 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance, vision, color vision, peripheral vision, and depth perception. This position also requires walking or standing to a significant degree. This position also requires reaching, handling, fingering, feeling, talking, and hearing, stooping, bending, crouching, and working with equipment.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those volunteer encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The volunteer is subject to inside and possibly outside weather conditions. The volunteer is also subject to exposure to blood and body fluids, proximity to moving mechanical parts, electrical shock, exposure to burns and radiant energy, exposure to explosives, exposure to toxic chemicals and biological agents.