Though many nonprofit organizations have experienced unexpected changes in the past year, Disability Rights Texas remains steady in its commitment to protecting and advancing the rights of Texans with disabilities. As we move forward, we are encouraged by renewed stability and are actively expanding our team, with several positions opening across the state.

Disability Rights Texas (DRTx) is happy to announce that we are currently recruiting for a Team Advocate position for our Client Assistance Program (CAP).

About the Position

The Client Assistance Program (CAP) Advocate provides advocacy services to individuals with disabilities who are seeking or receiving vocational rehabilitation and independent living services. This role supports Disability Rights Texas' (DRTx) in its mission to protect and advance the rights of individuals with disabilities by assisting clients in understanding and enforcing their rights under applicable laws and programs.

Working under the direction of a Program Manager, the CAP Advocate evaluates requests for assistance, manages a caseload, conducts investigations, and provides non-litigation advocacy services. The Advocate develops and implements case strategies, engages in problem-solving and negotiation, and provides referrals and short-term assistance when appropriate.

This role requires the ability to exercise sound judgment, analyze complex situations, and communicate effectively with diverse audiences while ensuring compliance with organizational policies, program requirements, and applicable laws.

Work Environment & Functional Requirements

This position involves regular use of computers, telephones, and communication tools to conduct casework, communicate with clients and stakeholders, and document case activities.

The role requires sustained engagement in communication with clients and stakeholders, which may occur for extended or consecutive periods depending on workload and case needs.

Duties may be performed in a seated, standing, or alternative position. The role includes managing multiple priorities, meeting deadlines, and addressing complex client issues.

Travel within Texas may be required based on program needs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Essential Functions

1. Conduct client interviews, gather relevant information, and assess eligibility for services in accordance with program priorities.
2. Investigate complaints, review records, and analyze facts to identify legal and advocacy issues.
3. Develop and implement case strategies for advocacy cases in coordination with supervising attorneys.
4. Manage an assigned caseload, including documentation, follow-up, and case progression.
5. Communicate effectively with clients, staff, and stakeholders regarding case status and advocacy efforts.
6. Provide advocacy services, including negotiation, mediation, and problem resolution to address barriers to services.
7. Prepare written materials, including complaints, reports, and case summaries.
8. Maintain accurate, timely, and complete case records in compliance with organizational and legal standards.
9. Apply relevant laws, regulations, and program requirements related to vocational rehabilitation, independent living services, and disability rights.
10. Provide information, referrals, and short-term services to individuals not receiving extended representation.
11. Develop and deliver outreach presentations, training sessions, and educational materials.
12. Utilize case management systems and technology tools to support service delivery.
13. Prioritize workload and manage multiple responsibilities to meet deadlines and program expectations.
14. Participate in team meetings, training, and organizational initiatives as required.
15. Travel as needed to provide services and support program activities.

Additional Duties

Perform other job-related duties as assigned, consistent with the scope and level of the position.

Core Competencies

• Communication
• Critical Thinking and Judgment
• Client Advocacy
• Collaboration
• Time Management and Organization
• Problem-Solving
• Professional Integrity

Required Qualifications

Preferred Qualifications

NOTE: The CAP Advocate preferred qualifications include specific experience in vocational rehabilitation services and/or training toward CRC credentialing.