CATEGORY: Area Agency on Aging

EOE STATEMENT:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

There are over 12,500 residents living in long-term care across the Piedmont Triad. You can make an impact by advocating for residents and their families in long-term care facilities. The Piedmont Triad Regional Council's (PTRC) Area Agency on Aging is looking for an energetic, passionate, detail-oriented Ombudsman to join our dynamic Aging team. PTRC is the lead regional governmental organization for the 12 county Piedmont Triad region of North Carolina.

Advocating for residents and their families in nursing and adult care facilities while resolving concerns and complaints surrounding quality of patient care, available services, as well as quality of life are aspects of work. Ability to utilize negotiation and mediation to resolve issues referred from either the patient or the patient's family is a priority for the person in this position. The ideal candidate for the Regional Long Term Care Ombudsman is passionate in serving as an advocate for long-term care residents and their families. The ability to use tact and diplomacy in resolving complaints and concerns, providing training, and responding to a variety of inquiries is beneficial to this role.

The Regional Long Term Care Ombudsman will be aware of state and Federal regulations for long-term care facilities as well as ability to successfully work with individuals from diverse backgrounds and abilities. You will use your superb oral and written communication skills to perform a variety of support and training functions to the nursing home and adult care home advisory committees within the 12 county region since these committees provide technical support in the resolution and investigation of complaints and concerns. Serving as a resource to legislators, media, and health care professionals in the interpretation of policies, procedures, rules, and regulations is a requirement. Job posting will remain open until filled.

POSITION REQUIREMENTS:

The ideal candidate for the Regional Long Term Care Ombudsman would have a Master’s degree in gerontology, social work, public health, or closely related field with minimum of five (5) years’ experience in long term care services or mental health. A special requirement is certification as a long-term care ombudsman by the State of North Carolina or working toward certification within 6 months of employment. Knowledge of modern office practices, procedures, equipment, and various computer products, including Microsoft programs, will be essential in this role. Ability to resolve problem situations on own accord and be resourceful in gathering and giving program information in a diplomatic manner is required.

If you are selected to fill the role of Regional Long Term Care Ombudsman, you will need to present a valid North Carolina Driver's License, pass the pre-employment drug screen and background screening process. Travel throughout the 12-county region is required. Other travel may be required on occasion.

All of our PTRC staff is required to complete a six-month probationary employment period.

Salary $54,942.79 DOQ. Organization provides excellent benefits including NC Local Governmental Employee's Retirement System (NCLGERS) and participates in PSLFP.

ABOUT THE ORGANIZATION:

At the Piedmont Triad Regional Council (PTRC), we work to implement creative regional solutions to improve the lives of the community. When you visit our vibrant office conveniently located in Kernersville, the center of the Triad, you find our passionate staff members working diligently to fulfill our mission. Our office is on the southside of the Interstate 40 at the NC Highway 66 interchange. It is a 20-minute drive to downtown Greensboro, Winston Salem, or High Point. Our location is equipped with an electric charging station.

Our organization has seven core departments; Area Agency on Aging, Criminal Justice, Economic Development, Community Development Services, Management Services, Regional Planning, and Workforce Development. Our staff in each department specializes in serving its niche of the Triad community.

PTRC employees are constantly looking for ways to innovate and expand our programs. We look for ways to enrich our lives in and outside of the workplace. If you are passionate about serving the public and desire to grow and expand your skillset, the PTRC could be an excellent fit for you!

The PTRC hires and retains staff that is at the top of their field. See why our employees love working at the PTRC.

SALARY RANGE: Minimum salary $54,942.79 DOQ. Organization provides excellent benefits including NC Local Governmental Employee Retirement System (NCLGERS) and participates in PSLFP.

EXEMPT/NON-EXEMPT: Exempt

FULL-TIME/PART-TIME: Full-Time

LOCATION: NC, Kernersville

OPEN DATE: 3/20/2026

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