FLSA Status: Non-exempt

Hourly Range: Low $19.77 per hour High $21.74 per hour

Schedule: Sunday–Thursday, 6:30 AM – 2:30 PM

Job Summary: This position is essential to the daily programming and operations of the Clothing Program at St. Francis House, which provides clothing to 60-90 shelter guests per day. Responsibilities include providing customer service as first point of contact in clothing distribution to guests, completing pick-ups and assisting in the sorting and processing of incoming clothing, and other donations. This position works in collaboration with other Donations Processor/Van Drivers and Guest Services staff to provide a compassionate and dignified refuge service to our guests as they work towards stabilization of housing, income, and behavioral health.

Essential Duties/Responsibilities:

• Receives, sorts, prepares and distributes SFH clothing donations.
• Notifies Clothing Supervisor regarding inventory of clothing - whether high or low – and offers input on emergency clothing needs.
• Ensures that the clothing distribution areas are appropriately stocked and maintained each day to meet program needs.
• Communicates with Clothing Supervisor about the quality of incoming donations and non-usable items.
• Maintains clean, organized and well-stocked sorting and storage spaces including emergency clothing closet.
• Maintains general upkeep duties within clothing program spaces (including trash removal, floor upkeep, cleaning and re-organizing as needed),
• Fulfills van driver duties in conjunction with Clothing team which include:
• Timely pick up of donations as well as loading/unloading products into and out of the van.
• Monitoring the vehicle condition and notify supervisor of concerns.
• Strict adherence to all city, local, state and federal regulations regarding operation of a vehicle.
• Works collaboratively with SFH Volunteers.
• Performs other duties as assigned.
• Adheres to agency code of conduct.

Required Skills & Abilities:

• Must have a valid driver’s license and willingness to drive agency van for donation pick up and drop off
• Patience, compassion, and a desire to work with the homeless population in a fast paced and low threshold environment.
• Proficiency in English; Spanish or Haitian Creole a plus.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills with attention to detail.
• Ability to function well in a fast-pace and stressful environment.
• Strong analytical and problem-solving skills.

Education & Experiences :

• High School Diploma or Equivalency required.
• Further education in human services related field a plus.
• Experience providing customer service to vulnerable populations.
• Experience with HMIS (Clarity) database a plus.
• Experience with de-escalation techniques or crisis intervention a plus.
• Active Driver's license in good standing required.
• Retail experience, a plus.
• Experience with Microsoft Office applications (Excel, Word, Outlook) a plus.
• Lived experience with homelessness or recovery a plus.

SFH is an Equal Employment Opportunity Employer is committed to a diverse and inclusive workforce where all staff can reach their fullest potential. We welcome – everyone who have lived experience of homelessness and/or recovery, and those who have faced historic barriers to competitive employment, in particular Black, Indigenous, and People of Color (BIPOC), and those who are multi-lingual or multi-cultural and members of the LGBTQ+ community.

Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.