The South Bay Workforce Investment Board, Inc. (SBWIB, Inc.) is seeking an energetic, self-motivated, and reliable Resource Center Assistant to support the day-to-day activities of our Resource Center. Our ideal candidate has effective communication skills, both verbally and in writing; experience with creating resumes; great time management and organizational skills; can juggle various tasks in a timely manner; operates professionally and ethically; and has excellent customer service skills. Ultimately, this person should be able to contribute to the attainment of specific goals, results, and the overall effectiveness of the center. Bilingual (English/Spanish) is required.

Essential Duties and Responsibilities:

Under the supervision of the Resource Center Supervisor or designee, the Resource Center Assistant performs a variety of responsible and complex technical and administrative duties. Such duties include, but are not limited to, the following:

• Maintain a positive and professional customer service attitude in all aspects of work and exercise sound judgment in responding to customer and client needs;
• Provide translation assistance for Spanish-speaking clients as needed;
• Assist with front desk operations, including greeting clients, answering phones, directing inquiries, and performing clerical support functions;
• Administer assessments and certification testing for workforce development programs, including typing and software certification exams;
• Assist clients with résumé development, cover letters, email usage, online applications, and other universal access employment resources;
• Support customers with job search activities, including computer usage, researching employment opportunities and industries, and preparing employment-related materials;
• Monitor computers and electronic equipment to ensure proper working order and promptly report technical or maintenance issues to the appropriate department;
• Research résumé platforms, employment tools, and writing techniques to remain current with evolving trends and best practices;
• Secure, post, and develop job leads regularly and maintain relationships with employers, workforce partners, and career networks to provide timely employment opportunities for job seekers;
• Maintain updated information regarding social services, rehabilitation, disability-related resources, and other community support services available to clients;
• Perform job development activities through internet research, telephone outreach, personal contacts, and referrals;
• Assist with or participate in workshops and presentations related to résumé writing, computer skills, mock interviews, job readiness, job search strategies, job placement, and job retention;
• Participate in staff meetings and provide updates regarding Resource Center activities, customer needs, and operational concerns;
• Perform other related duties as assigned.

• Graduation from an accredited college or university with an associate degree in social sciences, business, public administration, or a relevant field
• at least one (1) year of experience in a similar position; or any satisfactory combination of experience, education, and training which demonstrates the knowledge, skills, and abilities to perform the duties (education may be substituted by experience on a year-for-year basis).
• Bilingual (English/Spanish); must be able to read, write, and speak both languages proficiently.
• Must have outstanding customer service and people skills and be able to work with others of diverse backgrounds, opinions, and needs, while fostering and maintaining positive working relationships;
• Must possess personal qualities related to respect for the rights and confidentiality of others and apply discretion at all times;
• Must have great organizational skills and the ability to manage multiple tasks in an efficient and timely manner, and work well under pressure.
• Must have good verbal and written communication skills and be attentive to detail and accuracy;
• Must be proficient in working with Microsoft Office software, including Outlook, Word, PowerPoint, and Excel, and be capable of learning and using virtual meeting platforms such as ZOOM, Teams, etc.

• Effective performance in this role requires a consistent on-site and in-person presence to support resource center and front office operations, customer service activities, participant assistance, workshops, testing functions, and coordination with staff, employers, and community partners. The position requires professionalism, timely communication, accurate documentation, and the ability to effectively support diverse populations in a fast-paced workforce development environment.
• These responsibilities are considered essential functions of the position and require the ability to exercise sound judgment, follow established procedures, and respond promptly to customer, participant, and operational needs. The essential functions cannot be modified or removed without materially altering the nature of the role. Individuals accepting this position acknowledge their ability to perform these duties as described.

Working Conditions

• Applying for this position connotes an understanding and acceptance of duty in light of potential exposure relating to COVID-19, as you will be required to interface with multiple team members. Performing duties of this position may require wearing protective equipment (e.g., mask, gloves, etc.), and following protective measures enforced by the Company, City, County, State, and/or Federal Authorities as it relates to current states of emergencies (e.g., pandemics) or the functions of this position. Note: Measures may change based on the level of safety concerns.
• Employee may also be required to spend most of the day walking, standing, and sitting at a desk, with some lifting and bending.

Salary & Benefits

This is a full-time, nonexempt position (40 hours/week), generally with a starting hourly wage commensurate with experience. SBWIB, Inc. offers a comprehensive employee benefits package, which includes:

• 75% insurance premium coverage for medical, dental, and vision plans for employee-only
• Sick and vacation time
• 14 Paid holidays
• 401k plan with a superb employer match %
• voluntary supplemental benefits
• 15,000 Life insurance policy, paid for by the employer
• Eligibility for Public Service Loan Forgiveness (PSLF)

Employees are eligible to enroll in the company's health benefits package on the first of the month after completing 60 days of employment.