Office of the Illinois Secretary of State
Alexi Giannoulias

Job Title: Teletype Operator I
Division: Support Services
Union: SEIU
Location: 501 S. 2nd St., Springfield, IL – Sangamon County
Salary: Range from $3,779 to $5,330 monthly – commensurate with experience
Benefits: https://cms.illinois.gov/benefits/stateemployee.html

Please Note:

To be considered for this vacancy you MUST establish eligibility by taking and passing a keyboard typing assessment and a written, multiple-choice examination administered at an ILSOS, Department of Personnel Testing location. Please reach out to the location where you would like to test to make an appointment.

• Appointments may be made for the following sessions:

Multiple-Choice Tested Titles with Keyboarding Assessment:

• Wednesday 1:00 PM
• Walk-in candidates may be accepted at the discretion of the testing center, if space is available; scheduled applicants will receive priority when testing. Unscheduled applicants (walk-ins) must have completed an online application prior to arrival or may complete an online application, in a Department of Personnel office, prior to the beginning of the testing session; allow at least 20 minutes.
• Questions related to job postings or applying and testing for positions can be answered by contacting the Department of Personnel or by e-mail at:

• Additional information regarding job titles, minimum qualifications, hiring procedures or Community Testing opportunities is available at:

Overview:

Receives requests through LE.A.D.S. (Law Enforcement Agency Data System) computer and/or by telephone from federal, state and local law enforcement agencies regarding information on vehicle registrations, title and driver’s license; receives registration revocation request forms from the Supervisor that do not have the necessary information or documentation for processing; utilizes the soundex to obtain plate number, date of birth, driver’s license number and checks address against system; processes go-back letter by filling in the above information on a form letter and explaining what necessary information and/or documentation is missing to process a revocation; responds to telephone inquiries from law enforcement agencies and other businesses that refer to special programs and their policies and services rendered handled by the department and to various other law enforcement issues; receives requests, through inter-office mail and phone, from Vehicle Services Department, Written Inquiry Section, for information pertaining to vehicle identification numbers (vin #s); receives information bulletins and other related information.

Duties and Responsibilities:

• Receives registration revocation requests from the Supervisor, utilizes the soundex to obtain the driver license number and date of birth of the revoked party to be added to correspondence sent; uses CRT to load revocation onto the database, prints out hardcopy of the revocation for the paper file; assigns a case, VIN and license plate number; closes case file and prints out a copy for paper file; add case number to letter and note reason for revocation, print two copies of the letter, one to go to the owner and one for the paper file; complete revocation order form by filling in blank fields utilizing word processor including license plate, owner information, case number and date of revocation, prints out copy of order for paper file; send revocation letter to owner; in absence of supervisor reviews revocation requests to determine type of revocation and if all necessary information and documentation is present.
• Receives registration revocation requests from the Supervisor that do not have the necessary information or documentation for processing; utilizes the soundex to obtain plate number, date of birth, driver’s license number and checks address against system; processes a go-back letter by filling in the above information on a form letter and explaining what necessary information and/or documentation is missing to process a revocation; prints two copies of the letter, one for the file and one to be sent to the requester; prepares envelope for mailing by typing address on label and mails; places copy in hold file.
• Answers teletype messages from law enforcement agencies nationwide by obtaining, via computer, information pertaining to driving records, such as description of driver’s license, status of driving records regarding convictions, suspensions and revocations such as JDP (Judicial Driving Permits), RDP (Restricted Occupational Driving Permits), FFRDP (Family Financial Responsibility Driving Permit) and other pertinent information obtained from the Secretary -25° of State Computer system, the L.E.A.D.S. computer system, the drivers control manual, and SOS Offense Code Book; refers inquires requiring answers not covered by the reference system mentioned above to appropriate sources for resolution; receives, and responds to inquiries from law enforcement agencies regarding current, expired, skipped, and temporary vehicle registration, handicap placards, and vehicle title/lien information; maintains database to verify law enforcement agency who have authorization to receive information by referring to the authorized list; receives certified requests for driver’s license abstracts, mandatory insurance, registration and title/lien holder information daily via teletype and directs to proper department for processing; receives digital image requests via teletype or telephone for Drivers license or ID card photos; prints photos and mails to requester. Responsible for maintaining Department of Police L.E.A.D.S. records pertaining to Wanted Persons, lost/stolen license plates, vehicles, and miscellaneous items, such as ID badges.
• Receives and responds to telephone inquiries from law enforcement agencies and various businesses that refer to special programs and their policies and services handled by the department, such as the Child Abuse Hotline, Organ Donor Authorized List, Operation Straight ID, and Beat Auto Theft, as well as the calls regarding law enforcement issues, services,, duties and programs, including Hazardous Device calls, Registration and Receipt Revocations Requests, General Police Assistance/Capital call-outs, Alarms, Hit Procedures, B.A.T. (Beat Auto Theft), and Straight ID calls.
• Receives requests through inter-office mail and phone from Vehicle Services Department, Written Inquiry Section, for information pertaining to Vehicle Identification Numbers through the L.E.A.D.S. system to determine if a vehicle is stolen; reviews registration and title files and responds to Written Inquiry Section regarding the status of the vehicle in question; receives information bulletins and any other related information in order to stay abreast of updated procedures and formats to ensure response to inquiries are made correctly and within the guidelines of the regulations and rules that govern the process.
• Performs other duties as required or assigned.

Education and Experience:

Requires knowledge, skill and ability equivalent to the completion of high school AND one (1) year of clerical experience in a public or private organization, preferably including the operation of teletype equipment.

• Criminal convictions can affect eligibility

Knowledge, Skills, and Abilities:

• Requires background free of felony convictions.
• Requires working knowledge of office practices and principles, business English, spelling, and arithmetic.
• Requires superior knowledge of office machines, including computer, microfiche reader/printer, etc.
• Requires ability to achieve LEADS certification as a condition of employment.
• Requires ability to communicate both orally and in writing and deal courteously with others.
• Requires ability to operate in an independent manner.
• Requires ability to work under stressful situations.
• Requires ability to obtain operational records and provide information from these sources.
• Requires ability to retain pertinent Secretary of State policies and procedures.
• Requires ability to properly arrange material for transmission and to determine priority messages.
• Requires ability to recognize simple malfunctions of equipment.
• Requires ability to operate keyboard equipment at a minimal rate of speed.
• Requires ability to lift and carry up to 10 lbs.

Application Process:

• Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.
• Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
• Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).

Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.