In this role as a 245D Service Coordinator, you will oversee and coordinate services for individuals enrolled in a 245D program. You will ensure the delivery of high-quality, person-centered support by implementing care plans in accordance with federal and state regulations, as well as organizational policies. This position is part of a broader fiscal services team and offers significant autonomy in managing your assigned caseload.

Position Title: 245D Service Coordinator

Department: Fiscal Services

Hours: Full-time, 40 hours/week, Monday – Friday (Exempt)

Location: Lifeworks Services – Richfield/Hybrid - In-Home and Community Based Services

Compensation: $49,500 to $55,500

Bonus Eligible: Yearly

What we offer employees

Lifeworks offers a comprehensive benefits package which includes:

• 18 days of PTO accrued in the first year of employment.
• 11 paid holidays (New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, and a Personal Holiday)
• Medical, dental, vision, life, AD&D insurance, short & long-term disability coverage.
• Health Savings Account (HSA), Flexible Savings Account (FSA), and prescription drug coverage.
• Up to $3,000 annually in tuition reimbursement.
• 403(b) retirement plan – Lifeworks contributes 3% of your salary and matches up to 4% of employee contributions.
• Employee Assistance Program (EAP).

Why Work at Lifeworks

Lifeworks is an industry leader on the forward edge of partnering with people with disabilities in innovative, person-centered ways. Disability inclusion is our true north, guiding every service we provide and ensuring that people with disabilities have opportunities, can thrive, and defy expectations. The Lifeworks Team is collaborative, passionate, and strategic, using a person-centered approach to increase access in our communities.

You’ll succeed in this role if you:

• Enjoy meeting new people.
• Have excellent interpersonal skills.
• Deliver detailed work.
• Meet deadlines and are organized.
• Have a strong desire to successfully deliver services within the required guidelines of state statutes.

How you’ll be spending your time:

• Overseeing and managing all 245D-related documentation and paperwork.
• Ensuring direct care employees receive thorough training, scheduling, continuous assistance, and evaluation.
• Conducting thorough client admissions, intakes, and evaluations.
• Creating and carrying out individualized service plans based on the requirements of each client.
• Managing a caseload of clients with professional customer service, case management, and basic calculations and budgeting skills.
• Communicating verbally, in writing and in person with the individuals we support, their support teams, county case manager, and referral sources.
• Reviewing progress and making any necessary revisions to service plans during regular meetings with clients, families, and care team.
• Managing the individual’s fiscal budgets using technical tools, spreadsheets, and utilizing basic calculations and budgeting abilities.
• Maintaining a working knowledge and understanding of Minnesota waiver programs.
• Keeping all records and documentation current, accurate, and compliant.

• Two-year degree in Human Services or related field and a minimum four years of relevant work experience; a four-year degree in human services or related field and a minimum of two years of relevant work experience preferred.
• A minimum of two years 245D experience.
• 20 – 35% travel as required to interact with persons, their families, county personnel and external training.
• Demonstrated interpersonal skills that quickly build rapport with customers, county social workers, and administrative staff. Excellent verbal, written, and phone communication skills.
• Ability to manage multiple priorities and take initiative with work objectives.
• Strong analytical and financial acuity skills.
• Ability to work independently; organize work consistently and meet deadlines.
• Demonstrated skills in problem-solving with an optimistic and compassionate nature.
• Ability to collaborate with co-workers across departments and teams.
• Thorough understanding of disability services and funding sources available in Minnesota highly preferred.
• Case management experience in licensed services is highly preferred.
• Travel in personal vehicle in the greater metro area is required.
• Candidate must complete and pass a background study, pre-employment drug screen; have a valid driver’s license free of violation; proof of motor vehicle insurance and reliable transportation for work purposes.

Equity Statement:

Lifeworks strives to be radically accessible, diverse, equitable, and inclusive. We appreciate the vibrancy of differences, center the voices of silenced and marginalized people, and champion universal rights.

Lifeworks Services is committed to hiring people from a variety of diverse cultures with diverse life experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, familial status; genetic information, or any other characteristic protected by law.

Lifeworks Services is an equal opportunity employer, and we encourage members of diverse groups to apply.