Scanlan International, Inc., is a medical device company specializing in the highest-quality surgical instruments. Now in our fourth generation, the Scanlan family continues its dedication to providing the best surgical instrumentation available anywhere in the world. We are seeking a Customer Service Representative to join our organization and continue this commitment.

This position is based out of our headquarters office, south of downtown St. Paul. We welcome an on-site work environment Monday through Friday. The hours for this position are 9:30AM - 6:00PM. This position reports to the Customer Service Manager.

The Customer Service Representative is responsible for answering phones, providing service to the customer, including international/domestic customer contact, processing orders and invoices through the computer system, and maintaining files.

What You’ll Do As a Customer Service Representative:

Answer customer service phone lines:

• Answer Customer Service telephone calls in a timely, courteous, and professional manner.
• Take orders, field questions/concerns or direct calls to appropriate parties (when applicable).

Service the customer:

• Act as a liaison between customers, sales representatives, and internal departments.
• Assist in resolving problems with orders in accordance with company policies and procedures.
• Understand policies, use resources, and provide professional responses to customers.

Enter/process orders and invoices through computer system per the appropriate work instruction(s):

• Process/enter and print orders accordingly.
• Ensure that orders are accurate and correctly directed to the Shipping or Instrument department (as applicable).

International/Domestic (as appropriate) customer contact:

• Handle international accounts by preparing proper international documents in accordance with the Department of Commerce and U.S. Customs requirements.

Other tasks such as entering customer accounts per work instruction, open/close the area/office, miscellaneous duties as requested by manager

The Experience, Skills and Abilities Needed:

Education:

• High School Diploma or GED.

Experience:

• 4+ years of previous customer service experience.
• Previous phone answering experience; ability to answer multiple phone lines is required.
• Proficient with web-based shipping documentation.

Skills:

• Excellent verbal and written communication (business writing) skills, demonstrated organizational skills with a strong aptitude for detail, ability to handle multiple tasks and stay organized.
• Advanced Microsoft Office skills (Outlook, Word, Excel, PowerPoint).
• Previous computerized order entry skills.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the associate is regularly required to stand, walk, sit, and use hands to manipulate, handle, or feel objects, tools, controls, manufacturing equipment and office equipment. The associate frequently is required to talk and listen. The associate must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

Work Environment

The work environment characteristics described herein are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Compensation

We are committed to equitable and transparent pay practices. The hourly rate for this position is $26.00

Comprehensive Benefits Offerings

- Medical, Dental, and Vision Insurance

- Group Life Insurance

- Short-Term Disability Insurance

- Long-Term Disability Insurance

- 401(k) Plan with Company Match

- Workers' Compensation

- Employee Assistance Program (EAP)

- Regular Part-Time Benefit Eligibility

- Training and Development Program

- Tuition Assistance Program

- Paid Time Off, including: Holidays, Floating Holidays, Vacation, Earned Sick and Safe Time (ESST)

How to Apply?

Scanlan International, Inc. accepts online applications at https://www.scanlaninternational.com/contact-us/careers/

Applicants with disabilities who need accommodation to complete the Scanlan International, Inc. application process should contact Human Resources at 1.800.328.9458 or email hrteam@scanlangroup.com

Scanlan International is an EEO employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as protected veteran.

Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please click the following link to view Federal and E-Verify posters: https://www.e-verify.gov/employees