Senior Business Systems Analyst
South Country Health Alliance | Hybrid/Remote (On-site 1x/quarter)

South Country Health Alliance is seeking a Senior Business Systems Analyst to join our Information Technology team. In this role, you will manage complex systems development and enhancement projects, translate business processes into technical specifications and drive improvements across our organization. You’ll work closely with internal departments and external partners, providing technical expertise and mentorship while ensuring our systems are efficient, accurate, and compliant.

What You’ll Bring:

• Bachelor’s degree (Technology, Business, or Analytics preferred)
• 5+ years as a Business Systems Analyst or similar technical/project role
• 2+ years with Power BI and/or SQL
• Experience with Medicaid/Medicare health data preferred

Why South Country?

South Country Health Alliance is more than a health plan—we’re a mission-driven organization dedicated to improving health and well-being in rural Minnesota communities. Our work is guided by values of communication, collaboration, stewardship, and excellence, ensuring that every employee contributes to making a real difference in people’s lives. [mnscha.org]

We invest in our team with:

• Comprehensive benefits: Medical, dental, vision, life insurance, short- and long-term disability, pension (PERA), and more.
• Work-life flexibility: Hybrid and remote options with quarterly on-site expectations.
• Predictable pay growth: Structured step-based salary system for transparency and stability.The salary spans from $90,000 at the starting step to $125,000 at the top step, with regular increases based on time in the role.

Join us and be part of an organization that values community impact, employee well-being, and innovation.

POSITION DESCRIPTION

Position Title: Senior Business Systems Analyst

Dept: Information Technology

Reports To: Director of IT & Analytics

Date: April 2024

Skill Sets: Outstanding oral, written, and interpersonal communication skills; demonstrated abilities in team building and leadership; advanced technical expertise, such troubleshooting, analytics, research, and SQL coding; knowledge of the advanced principles and practices of project management and workflow analysis; exceptional conflict and problem resolution skills; strong organization and critical thinking skills; proficient in providing high-level customer service; self-starter and ability to take initiative.

Education/Experience: Required: Bachelor’s degree (Technology, Business, and/or Analytics concentration preferred); Five years’ experience as a business systems analyst or in a position with advanced project management and technical expertise; Two years’ experience with Power BI and/or writing SQL queries.

Preferred: Previous experience with Medicaid or Medicare health data, especially medical claims and enrollment.

Primary Function

Manage complex systems development and enhancement projects, utilizing skills that require an understanding of complex business processes and the ability to translate those into the required technical specifications. Conduct independent research, interpret highly technical documents, draw valid conclusions, develop technological solutions, take appropriate actions and/or make appropriate recommendations related to complex IT problems.

Essential Accountabilities

1. Analyze South Country’s technical systems for efficiency, accuracy, and quality. Develop and manage project plans that promote improvement to these systems.
2. Manage project teams so that project risks can be identified, and solutions created and implemented.
3. Proactively insert self into the business and identifies areas for improvement in processes and systems. Work with the Business Analyst to translate these needs into technical requirements.
4. Utilize analytical tools such as Power BI and SQL to interpret and analyze complex medical and enrollment data sets, producing insight in a way that enables informed decision making,
5. Develop and implement comprehensive test plans to ensure that systems and programs are tested and debugged.
6. Provide mentorship to other staff members within the organization.
7. Other duties assigned within the scope, responsibility, and requirements of the job.

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills:

Strong listening, verbal, presentation, and written communication skills; Advanced language skills

including inquiry skills to assure clear issue identification; Ability to effectively articulate complex issues to a variety of audiences; Writing is clear and to the point; Chooses the appropriate method of communication to meet customer and organizational needs. Must be able to read and write in English.

Mathematical Skills:

Advanced mathematical skills. Intermediate to advanced data analysis skills.

Accuracy:

High attention to detail and considerable accuracy is required. Errors and omissions may result in significant loss, such as the inability of enrollees to access health care services and may result in contractual and regulatory non-compliance. Errors that are not easily detected may have a critical impact on the organization.

Reasoning Ability:

Must utilize keen judgment and highly developed analytical skills in balancing complex business issues in the decision-making and project planning process.

Physical demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or listen. The employee frequently is required to sit, sometimes for extended periods of time. The employee is occasionally required to stand, walk; kneel; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.

The employee would rarely lift and/or move up to 5 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually low.

Ability to work under stressful conditions with significant deadlines, however, employee has control over their own schedule.

Travel Requirements:

Occasional travel may be necessary.

Contacts

This position works very closely with all internal departments daily as well as frequent interaction with business partners, including third party organizations and software vendor contacts. This position must maintain satisfactory relationships, which may include collaboration in executing established policies, securing compliance with approved procedures, and innovating to improve current practices, and is considered a technical expert in their field.

Financial Impact

This position is responsible for the creation of complex technical solutions that are peer reviewed and approved by the Director of IT & Analytics. Incorrect solutions could result in regulatory fines, loss of confidence of our members and users or incorrect decisions made by South Country Health Alliance.