Visual Sound Inc

TITLE: Command and Control Engineer

ABOUT THE ORGANIZATION: It takes a special company to stand out in today’s highly competitive audio visual (AV) market. Welcome to Visual Sound, the company that exceeds your AV expectations. With Visual Sound, you will enjoy the benefits that come from partnering with highly-trained, industry-certified professionals who offer much more than just technical “know how.” Emphasizing prompt, professional service, customized solutions and the highest quality work, we ensure that your system is perfect for your space, your needs and your budget. With decades of experience in designing, building and servicing cutting-edge AV solutions, Visual Sound stands out from the crowd. Our ability to grow and adapt to the latest technology and customer needs has made us a leader in the industry. A widely-recognized supplier of AV solutions, our flexibility allows us to provide a variety of services to a wide range of industries. From classrooms to courtrooms, boardrooms to lecture halls, and houses of worship to corporate complexes.

DESCRIPTION:

The Command and Control Engineer is responsible for the design, implementation, integration, and support of centralized command, control, monitoring, and visualization systems. This role supports mission-critical environments by ensuring reliable system performance, seamless interoperability across platforms, and intuitive operator workflows. The CC Engineer partners closely with engineering, project management, installation, and service teams to deliver secure, scalable, and highly available solutions.

Key Responsibilities:

• Design, configure, and support command and control systems including control rooms, network operations centers (NOCs), security operations centers (SOCs), and mission-critical environments.
• Integrate AV, IT, network, security, and data visualization platforms into cohesive command and control solutions.
• Develop system architectures, signal flow diagrams, network topologies, and control logic documentation.
• Program and configure control systems, processors, touch panels, video walls, and monitoring dashboards as required.
• Support pre-sales efforts by participating in system design reviews, technical scoping, and solution recommendations.
• Collaborate with Project Management to support project execution, schedules, testing, commissioning, and closeout.
• Conduct system testing, troubleshooting, and performance optimization during installation and commissioning phases.
• Provide technical guidance and escalation support to installation and service teams.
• Ensure systems comply with company standards, client requirements, cybersecurity best practices, and applicable regulations.
• Assist with training end users and internal teams on system operation and maintenance.
• Maintain accurate documentation, including as-built drawings, configuration files, and operating procedures.
• Support ongoing system upgrades, enhancements, and lifecycle management.

POSITION REQUIREMENTS:

Required Qualifications:

• Bachelor’s degree in Engineering, Information Technology, or a related technical field, or equivalent experience.
• Experience designing or supporting command and control, control room, or mission-critical systems.
• Familiarity with platforms such as VuWall, DataPath, and Haivision.
• Strong understanding of AV systems, control platforms, networking fundamentals, and system integration.
• Experience with video wall technologies, signal distribution, monitoring systems, and control processors.
• Ability to read and create technical drawings, schematics, and system documentation.
• Strong troubleshooting and analytical skills.
• Excellent communication skills and ability to work cross-functionally.
• Willingness to travel to job sites as required.

Preferred Qualifications:

• Experience in government, defense, public safety, utilities, transportation, or enterprise control room environments.
• Knowledge of cybersecurity concepts related to operational technology (OT) and networked control systems.
• Experience with IT monitoring, situational awareness platforms, or data visualization software.
• Industry certifications (e.g., CTS, CCNA, manufacturer certifications).

Core Competencies:

• Systems thinking and integration expertise
• Attention to detail and documentation accuracy
• Problem solving under time-sensitive conditions
• Collaboration and communication
• Customer-focused mindset
• Ability to manage complexity in mission-critical environments

Work Environment:

• This position may require work in control rooms, data centers, secure facilities, and construction sites. Occasional off-hours or on-call support may be required for system commissioning or critical events.

LOCATION: Visual Sound - Broomall

EOE STATEMENT: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.