Security Dispatcher I

Position Summary

Kootenai Health (KH) security personnel are responsible for ensuring a safe environment for KH patients, visitors, and staff. The Security Dispatcher is responsible for running the Security Operations Center (SOC), including but not limited to multi-line phone management, fire alarm monitoring, mass notification messaging, infant abduction system, and identification badging systems. Works directly with KH staff, visitors, external agencies, and vendors daily. Assists in investigations and retrieves camera footage and door reports for various agencies and departments, both internal and external. Reports to senior security leadership.

Responsibilities

• Receives, evaluates, and prioritizes requests for security support

• Dispatches, monitors, and closes out security service calls that come into the SOC

• Utilizes two-way radio communication and radio dispatch software

• Communicates with patients, visitors, providers, and staff in person and by phone

• Works with various security systems to include CCTV

• Works with Microsoft Office products to create/maintain data and reports

• Utilizes mass notification systems and overhead paging apparatuses

• Utilizes multiple alarm monitoring systems to include infant abduction alarms

• Creates KH ID badges and troubleshoots systems associated with badge creation and management, to include badges for employees, visitors, students and vendors

• Ensures all security systems and devices are functioning properly through testing and preventative maintenance while maintaining appropriate records and documentation

• May serve as a liaison between security and law enforcement with regard to surveillance investigations and documentation for court

• Assists in investigations as needed per the Security Manager and Human Resources

• Maintains vehicle registration information for employees and providers

• Assists the Security Manager, as well as other department leaders with related security support

• Regularly works with security Office Coordinator and assists with badging duties

• Troubleshoots access control issues regarding doors and badges

• Participates in meetings regarding badging and other security issues as requested

• Familiar with standards, concepts, practices, and procedures within the hospital security field

• Relies on experience and judgment to plan and accomplish goals

• Regular and predictable attendance is an essential job function

• Performs other related duties as assigned

• Competent to meet age-specific needs of the unit assigned

Requirements and Minimum Qualifications

• High school diploma or equivalent preferred

• Must successfully pass an extensive background investigation

• Prior dispatch/control center experience in a public safety environment preferred

• Experience in face-to-face customer service interactions

• Prior security, law enforcement, military, fire, and EMS experience is preferred

• Excellent communication, customer service and interpersonal relationship skills

• Ability to multi-task and prioritize a variety of functions and services to meet customer and organizational needs

• Must maintain certification for MOAB

• BLS required

• Must have valid driver’s license and good driving record

• Must be 23 years of age or older for auto insurance purposes

• Knowledge of the Hospital Incident Command System

• Successful completion of IAHSS Basic training program within the first 90 days of employment required

Working Conditions

• Must be able to maintain a standing and/or sitting position

• Typical equipment used in a clinical job

• Must be able to stoop, crouch, or bend

• Must be able to push, pull, or transport heavy equipment

• Must be able to communicate and exchange accurate information

• Must be able to lift and move up to 10 lbs

About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Comprehensive medical coverage, including fully employer‑paid options for eligible full‑time employees, plus affordable plans for part‑time staff. Benefits begin on the 1st of the month following 30 days of employment.
• Dental, vision, life, and pet insurance, with telemedicine and wellbeing resources available to all employees
• Tuition assistance after 90 days to support your professional growth
• Retirement plans with pre‑tax and Roth options and employer matching from 3%–6%
• Competitive pay, plus night, weekend, and PRN shift differentials
• Award‑winning wellness program with coaching, financial wellness resources, and free or discounted access to fitness centers and premium wellbeing apps
• PerkSpot discounts providing access to thousands of exclusive deals in over 25 categories
• And an employee referral bonus program

If you strive to be an integral part of a high-quality healthcare system like Kootenai Health, we want to meet you!

Apply today! Please reach out to Grey Mora at tmora@kh.org or Front Desk 208-625-4620 or email careers@kh.org with any questions.

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.