Medical Records Clerk

Part-Time | $19.21–$21.02 per hour | Flexible Schedule | Approximately 28–30 hours per week | Standard business hours Monday-Friday, 8:30 AM-4:30 PM
Location: Barrington, IL 60010 or Elgin, IL 60120

About Illinois Pain & Spine Institute (IPSI)
Illinois Pain & Spine Institute is the largest interventional pain practice in Illinois, proudly serving patients for over 25 years across multiple Chicago-area locations. Our award-winning physicians, including multiple Castle Connolly Top Doctor honorees, specialize in advanced, minimally invasive techniques that restore mobility and quality of life.

The Opportunity
As a Medical Records Clerk at IPSI, you will play a crucial role in keeping our operations running smoothly. You will ensure patient records are accurate, insurance pre-authorizations are obtained, and patient accounts are updated efficiently. Your attention to detail and collaboration with medical and administrative staff will directly impact patient care and the overall success of the practice.

What You’ll Do
Patient Records & Data Management

• Enter and update patient information in electronic records
• Copy and organize patient documents as needed
• Maintain accurate and complete medical records in compliance with guidelines

Insurance & Claims Support

• Communicate with insurance carriers to obtain precertification’s for office visits, procedures, and surgeries
• Update records with eligibility, exclusions, deductibles, and approvals
• Determine if second opinions or prior approvals are needed and notify patients
• Research, appeal, and resolve outstanding claims or insurance denials
• Interpret EOBs and reconcile patient accounts for proper payment, adjustments, and balances

Accounts & Collections

• Follow up on outstanding accounts receivable for all payers, including government and self-pay
• Communicate with responsible parties to resolve past-due accounts
• Assist insurance companies with questions regarding patient accounts
• Enter charges and post payments to patient accounts

Patient & Office Support

• Answer patient and family inquiries tactfully and professionally
• Assist front desk with phone calls and scheduling as needed
• Prepare outgoing mail and sort/distribute incoming mail
• Demonstrate initiative by performing necessary tasks not directly assigned
• Complete annual mandatory training by assigned due dates

You’ll Thrive in This Role If You…

• Are detail-oriented and organized, with the ability to manage multiple tasks simultaneously
• Communicate clearly and professionally with patients, families, and staff
• Can handle difficult situations with tact and patience
• Enjoy contributing to a collaborative, mission-driven healthcare environment

Qualifications

• High school diploma or GED required
• Minimum six months of related experience and/or training required
• Familiarity with medical records, insurance processes, or patient account management preferred

What We Offer

• Flexible, part-time schedule
• Supportive, team-focused environment
• Opportunities to directly impact patient care

Why You’ll Love Working at IPSI
Join a trusted, respected practice known for clinical excellence and compassionate care
Work with award-winning physicians and a collaborative team
Contribute to a mission that directly improves patient quality of life

Ready to Make a Difference?
If you’re organized, detail-oriented, and motivated to support patient care while ensuring smooth operations, this is your opportunity. Apply today and help IPSI continue delivering exceptional, life-changing care every day.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.