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Location: Remote — Guatemala

Work Arrangement: This is a fully remote (telecommute) position.

Employment Type: Full-Time (Contractor)

Number of Openings: 10 Positions

Industry: Healthcare Services

Compensation: $1.280 USD/month

English Proficiency: Advanced (C1/C2) – Excellent written and verbal communication skills in both English and Spanish are required.

Schedule: Full-Time | US Business Hours

Start Date: As Soon As Possible

This opportunity is with a rapidly growing U.S.-based healthcare support organization that partners with medical practices across the United States to provide highly skilled remote administrative, clinical support, and operational professionals. The company is committed to helping healthcare providers improve efficiency, reduce administrative burdens, and deliver exceptional patient care through reliable virtual staffing solutions.

Known for its collaborative culture and commitment to professional development, the organization invests in training, technology, and long-term career growth for its remote workforce. Team members have the opportunity to support a wide variety of medical specialties while working alongside healthcare professionals dedicated to improving patient outcomes.

As the company continues expanding nationwide, it is growing its remote healthcare operations team to support an increasing number of physicians and medical practices across the U.S.

We're looking for reliable, professional, and service-oriented Bilingual Medical Receptionists to join a growing remote healthcare support team.

In this role, you'll serve as the first point of contact for patients and healthcare providers, managing communications, coordinating appointments, verifying insurance information, and supporting the daily administrative operations of U.S.-based medical practices. You'll play a key role in delivering an outstanding patient experience while ensuring smooth and efficient office operations.

This position is ideal for someone who thrives in a fast-paced healthcare environment, enjoys helping patients, and takes pride in providing exceptional customer service with accuracy and professionalism.

• Handle inbound and outbound phone calls, emails, and patient messages.

• Professionally assist patients, providers, and healthcare staff.

• Deliver exceptional customer service while maintaining patient confidentiality.

• Schedule, reschedule, and confirm patient appointments.

• Coordinate provider calendars and daily schedules.

• Assist patients with appointment-related questions and follow-up communications.

• Verify patient insurance eligibility and benefits.

• Maintain and update patient demographics within EMR/EHR systems.

• Keep patient records accurate and organized.

• Support daily administrative workflows for healthcare providers.

• Maintain reports, databases, and administrative documentation.

• Assist with special projects and additional administrative responsibilities.

• Collaborate with healthcare teams to ensure efficient office operations.

• At least 1 year of experience supporting U.S. healthcare accounts through a medical practice, BPO, CPO, or freelance healthcare environment.

• Advanced bilingual proficiency in English and Spanish (written and verbal).

• Neutral or minimal English accent with excellent verbal communication skills.

• Experience using EMR/EHR systems.

• Experience with insurance eligibility verification.

• Strong proficiency with Microsoft Office and Google Workspace.

• Excellent organizational, multitasking, and time management skills.

• Ability to work independently in a remote environment.

• Comfortable interacting directly with patients in a fast-paced healthcare setting.

• Degree or coursework in an Allied Health field.

• Experience supporting U.S. physicians or medical practices.

• Experience with patient scheduling and appointment coordination.

• Knowledge of HIPAA compliance and patient confidentiality standards.

• Experience working remotely in a healthcare support role.

To ensure success in this role, the following factors will be carefully evaluated during the selection process:

• Professional and empathetic patient communication skills.

• Experience supporting U.S. healthcare providers.

• Knowledge of insurance verification and EMR/EHR systems.

• Organizational skills and attention to detail.

• Ability to multitask while maintaining a high level of customer service.

• Reliability, professionalism, and accountability.

• Strong verbal English communication with a neutral or minimal accent.

• Patients receive timely, professional, and friendly communication.

• Appointment schedules remain accurate and well organized.

• Insurance verification and patient records are maintained accurately.

• Providers receive reliable administrative support that improves office efficiency.

• Daily administrative workflows are completed accurately and on time.

• Patients consistently receive a positive experience throughout every interaction.

• Fully remote opportunity.

• Competitive hourly compensation.

• Join a fast-growing organization supporting healthcare providers across the United States.

• Receive ongoing training and professional development.

• Work with experienced healthcare teams across multiple specialties.

• Long-term career growth opportunities within the healthcare industry.

Applications may receive priority consideration if candidates:

• Have previous experience supporting U.S. healthcare practices.

• Have experience with patient scheduling, insurance verification, and EMR/EHR systems.

• Possess advanced bilingual English and Spanish communication skills with a neutral or minimal accent.

• Have experience in customer-facing healthcare environments.

• Are available to work during US Business Hours.

This is a fully remote (telecommute) position.