Clinical Operations & Workflow

• Oversee daily clinical operations across all imaging modalities and locations
• Monitor staffing levels, coverage, and workflow efficiency
• Identify and resolve operational issues impacting patient flow or care delivery
• Serve as the primary clinical escalation point for day-to-day operational concerns
• Ensure studies are completed, documented, and reported appropriately

Equipment Management & Preventive Maintenance

• Schedule, track, and coordinate preventive maintenance (PMs) for all imaging equipment
• Manage equipment breakdowns, troubleshooting, and service calls
• Communicate directly with vendors regarding repairs, timelines, and escalations
• Track equipment downtime and recurring issues
• Support service contract management and renewals

Vendor & Service Coordination

• Act as the primary point of contact for imaging equipment vendors and service providers
• Coordinate inspections, repairs, and required regulatory servicing
• Escalate unresolved service issues to leadership as appropriate
• Maintain documentation related to equipment service and maintenance

Staff Supervision & Leadership

• Supervise clinical staff including technologists
• Assist with recruiting, interviewing, onboarding, and training of clinical staff
• Support performance evaluations, coaching, and corrective actions
• Ensure staff competency, licensure, certifications, and compliance
• Promote accountability, teamwork, and adherence to clinical and professional standards

Quality, Compliance & Safety

• Ensure compliance with ACR, radiation safety, and regulatory requirements
• Support ACR renewals, inspections, and audits
• Maintain clinical policies, procedures, and protocols
• Ensure patient safety, confidentiality, and quality of care
• Adhere to radiation safety and MRI safety guidelines

Cross-Department Collaboration

• Work closely with Scheduling, Administrative Leadership, and Executive Team
• Communicate operational updates, workflow changes, and clinical impacts
• Act as liaison between technologists, physicians, support staff, and administration
• Provide clinical leadership coverage in the absence of executive leadership when needed

Knowledge, Skills & Abilities

• Strong understanding of outpatient imaging center operations
• Ability to manage multiple locations, priorities, and urgent issues
• Strong organizational, problem-solving, and decision-making skills
• Effective verbal and written communication skills
• Ability to remain calm and decisive in high-volume or high-stress situations

Physical & Environmental Requirements

• Ability to sit or work at a computer for extended periods
• Ability to stand, walk, and work in clinical environments
• Ability to lift up to 50 pounds

General Responsibilities:

• Follows safety and compliance policies and procedures
• Adheres to EIC Dress Code Policy
• Reduces noise levels in all areas; keeps voice down and does not discuss personal matters where patients/visitors may overhear
• Keeps work area [including exam rooms] clean and orderly and maintains inventory
• Treats co-workers as teammates; supports the roles of others
• Demonstrates a commitment to customer service: Makes effort to listen and understand customer concerns, needs or issues. Immediately informs management of any patient complaint or other customer service issue.
• Offers assistance or help to anyone who seems lost, confused or is having difficulty. Does not leave guest unattended or unescorted
• Practices accurate and timely completion of scheduled and unscheduled work to maximize productivity
• Adheres to Absenteeism and Punctuality policies
• Communicates positively and constructively to effectively provide and receive information
• Accepts responsibility to identify problems and initiate solutions or remove barriers; seeks alternative methods to improve processes
• Participates in meetings and shares knowledge and ideas
• Welcomes new colleagues and assists with orientation and training
• Provide for patient care, comfort, safety and patient confidentiality
• Communicates with coworkers prior to breaks and lunches to ensure continuity of patient care
• Attends to personal and family matters during off duty hours or scheduled PTO
• Demonstrates flexibility and responsiveness to changing situations
• Produces efficiently. Assists others as needed
• Adheres to radiation safety guidelines under the direction of the technologists and/or radiologists
• Ability to manage high patient volumes

Radiologic Technologist

• Minimum of 2 years leadership or supervisory experience
• Graduate of an accredited Radiologic Technology program
• Active CT technical license
• Minimum of 5 years clinical imaging experience
• Current CPR/BLS

Knowledge / Skills / Abilities:

• Responsible to keep license current and provide copy on annual basis.
• Ability to multi-task and prioritize.
• Good oral and written communication skills.
• Good problem-solving skills.
• Ability to manage high patient and/or workflow volumes.
• Provide for patient care, comfort, safety and patient confidentiality.