The Bungalows at Mayfield

RELATIONSHIP

The Resident Care Director reports directly to the Executive Director.

PURPOSE

Resident Care Director

The Resident Care Director is responsible for providing overall leadership and management of the health and well-being of the residents within the community. Responsible for facilitating resident care in-services and the completion of Personalized Service Plans. Responsibilities include but are not limited to all clinical programs, quality assurance and regulatory compliance; assisting in the training and on-boarding of resident care associates and medication technicians.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Resident Care

• Identifies on-going needs and services of residents through the assessment / Personalized Service Plan (PSP) process
• Ensures proper follow through and documentation for residents with a change in condition
• Completion of the Wellness Evaluation & Assessment and PSP at the time of move-in, semiannually (per state regulations) and with any change in status
• Completes monthly wellness visits and PSP to accurately reflect the resident on a monthly basis
• Partners with other department directors to identify, review, discuss potential changes in service / medication levels
• Informs the Executive Director of any changes in medication or service level that may result in a higher tier level or potential move-out
• Ensures weights and vital signs are obtained monthly for each resident prior to completion of monthly wellness visit
• Contacts resident’s attending physician when necessary and or upon family request
• Maintains Wellness files according to Phoenix policy, federal and state guidelines
• Maintains wellness supplies for the community emergency kits
• Oversee the monitoring of each resident’s medication and treatment profile to ensure each medication and treatment is administered as ordered and documented accurately
• Accurately and promptly transcribes physicians orders MAR/TAR (Medication Administration Record /Treatment Administration Record) to include initials, date and time noted and date faxed to pharmacy
• Completes MAR/TAR audit each month
• Demonstrates and knowledgeable of the Six (6) Rights of Medication Pass (“Right” resident, medication, dosage, time, route, right to refuse
• Monitors the Medication Room, med charts, treatment carts for neatness, cleanliness, availability of medications and expired medications

Sales

• Identifies and executes needed collaborations to enhance communities’ service provision and marketing efforts with regional and corporate operations teams. Participates in outside committees and organizations relevant to Resident Care and Alzheimer’s/dementia care
• Demonstrates the ability to represent the community in a wide variety of public settings, including, but not limited to, making presentations to large groups and meeting community professional and government leaders
• Provides assistance to the Community Engagement Director, Executive Director and department managers with particular attention to the medical, legal, financial and business communities who may influence the senior market
• Partner with the Marketing & Sales team to ensure all the required items are listed on the move-in physician’s report and/ or order this may include contacting the physician’s office directly to clearly communicate and explain what items are needed on the forms

Structure

• Sets standards for resident service delivery including recommendation on staffing levels and roles and responsibilities, pricing strategies, and program differentiation and implementation
• Monitors each resident’s medication and treatment profile at a minimum monthly to ensure each medication and treatment is administered as ordered and documented accurately
• Reviews for accuracy and compliance, all physician orders at time of move-in and monthly thereafter
• Checks controlled substance declining inventory sheets to ensure they are accurately completed and reflect the correct amount of narcotics available, at a minimum twice a week
• Acts as a liaison with pharmacy to ensure effective services for our residents
• Checks accuracy and labeling for all medications delivered from the pharmacy. Follows up directly with the pharmacy for any identified issues or concerns
• Completes Medication Error Analysis report monthly and report out finding according to Phoenix policy
• Follows all processes for management of preferred pharmacy provider
• Actively participates in risk management programs
• Daily review of timekeeping practices and payroll reports to ensure all hours worked are recorded and appropriately paid
• Completes clinical associate staffing and scheduling according to the operational and budgetary guidelines

Communication

• Ensures residents and families are educated about residents’ rights
• Creates and maintains a warm professional environment
• Assures that all staff is fully informed on the answers to the most frequently asked questions by residents, families, and prospective families
• Facilitates regularly scheduled meetings with department heads and associates
• Manages appropriate communications to Executive Director
• Possesses excellent communication skills, both verbal and written, and the ability to relate in a positive and professional way to a diverse resident and associate population
• Acts as liaison for ancillary support services to ensure visits are made as scheduled or prescribed and prompt communication between associates and ancillary service provider
• Acts as a liaison for pharmacy services to ensure effective services for residents

Compliance/Safety

• Ensures compliance with state assisted living regulations
• Submit all state reportable incidents to Clinical Support Specialist and VP of Risk
• Ensures compliance with all state and federal regulations (i.e. OSHA nurse practice acts, etc.)and Phoenix standards as it pertains to clinical care
• Understands and practices the proper method of attending to and disposing of and the possibility of exposure to blood borne pathogens, bodily fluids, infectious waste, sharp sticks and hazardous chemicals immediately
• Oversees community risk management program
• Responsible for collecting, analyzing, and Reporting Phoenix clinical indicators monthly and if necessary, participate in the development and implementation of a community improvement plan
• Partner with the Executive Director and other community associates to analyze and maintain all resident and associate safety
• Partners with pharmacy consultant to provide optimal pharmaceutical services to residents
• Responsible for infection control programming
• Responsible for the safe and efficient distribution / administration of injections, nebulizers, medications and moderate wounds care per state / provincial regulations
• Acts as Lead in an emergency (e.g. elopement, fire, disaster, etc.) according to the chain of authority identified in the community disaster plan

Problem Solving/ Decision Making

• Provides Resident Care/clinical expertise to the community to aid in problem solving and making decisions
• Demonstrates the ability to be innovative and creative and have patience, high energy and resourcefulness in problem solving.

EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATION

Resident Care Director

• Education: Bachelor’s degree in Business Administration, Human Resources Administration, Gerontology or other course of study that relates to service to the elderly, preferred.
• 2 – 5 years department management experience in senior living/skilled nursing as well as demonstrated supervisory and management skills
• Must have demonstrated Leadership capabilities
• Multi-department experience strongly recommended
• Extensive knowledge and experience in Assisted Living industry and Dementia care

SKILLS AND ABILITIES

• Understanding of infection control procedures
• Demonstrated ability to schedule, orientate and train staff
• Proficient in using MS Office
• Understands and able to implement Personalized Service Plans
• Understands advanced directives and end-of-life care
• Understands and embraces the assisted living philosophy
• Understands nursing function in assisted living, quality of care and quality of life objectives
• Demonstrated knowledge of state regulations. Proficient in using state audit compliance tools
• Is proficient in time management skills and adherence to deadlines
• Has exceptional grammar and documentation skills
• Understands basic concepts of risk management

PHYSICAL REQUIREMENTS

In an 8 hour workday, associate may stand / walk:

Hours at one time: 0 - 2

Total hours/ day: 4 – 6

In an 8 hour workday, associate may sit:

Hours at one time: 0 - 2

Total hours/ day: 2 – 4

In an 8 hour workday, associate may drive:

30-60 minutes, 1 - 2 times a week

Associate will support / assist: (Maximum lbs)

Frequency: 50 lbs

Occasionally: 150 lbs

Associate will lift / carry (Maximum lbs)

Frequency: 40 lbs

Occasionally: 70 lbs

Height of lift: 3 – 4 feet

Distance of carry: 30 yards

Associate will use hands for repetitive:

Simple grasping, pushing, and pulling, fine manipulation

Associate should be able to:

Bend: Frequently

Squat: Frequently

Kneel: Frequently

Climb:Frequently

Reach:Occasionally, 3 feet