Courser Lapo Therapeutic Wellness grew from a concept to expand excellent mental health service access to our communities by doing things differently. Our values have always been centered around providing exceptional client-centered care, responsive communication with community partners, honing in therapeutic skills to offer the best therapeutic alliance possible with our clients, and having fun while supporting our clients in their growth and meeting their goals.

About The Role

We are seeking a dedicated and experienced Nurse Manager to lead our Customer Support department. This is an hourly, full-time position where you will play a pivotal role in overseeing operations, mentoring staff, and ensuring the delivery of exceptional patient support services. This is a unique opportunity to combine your clinical expertise with strong leadership skills in a dynamic and collaborative setting while delivering outstanding service in the English language.

What You'll Do

• Provide leadership and oversee the daily operations of the Customer Support department to ensure effective and compassionate patient interactions.
• Supervise, mentor, and guide nursing staff, fostering a culture of excellence and accountability.
• Develop and implement department policies and procedures that align with organizational standards and patient care goals.
• Monitor and evaluate the performance of staff, addressing any issues and providing feedback to ensure continuous improvement.
• Facilitate training sessions and professional development opportunities for team members to enhance their skills and knowledge.
• Collaborate with other departments to streamline communication and improve the overall patient support experience.
• Handle escalated customer or patient concerns, ensuring timely resolution and satisfaction.
• Maintain compliance with healthcare regulations, safety standards, and organizational policies.
• Track operational metrics and develop strategies to enhance efficiency and effectiveness of support services.

Qualifications

• Active nursing license and a minimum of 3-5 years of clinical experience.
• Proven leadership experience in a managerial or supervisory role, preferably in a customer-centric or healthcare environment.
• Fluency in English, with strong written and verbal communication skills.
• Exceptional organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
• Strong problem-solving abilities and a patient-centric approach to service delivery.
• Knowledge of healthcare regulations, policies, and industry best practices.
• Proficiency in using CRM software or other tools supporting customer care operations is a plus.
• Ability to foster a positive team environment and build trust among team members.
• Dedication to delivering high-quality care and exceptional support.