An Office Manager oversees the daily operations of the practice, ensuring efficient patient scheduling, billing, and staff coordination. They manage administrative tasks, support team performance, and uphold a high standard of patient care and service. This role is essential in creating a smooth, organized, and welcoming environment for both patients and staff.

Website: Creating Smiles & Changing Lives | Idaho Orthodontics

Responsibilities:

• Ensure all daily operations of the practice (multi-location) reflect our mission, values, and patient-centered care.
• Oversee and help resolve insurance, financial, and scheduling issues daily to maintain a seamless patient experience.
• Oversee effective patient flow and staff productivity to support clinical operations and practice goals.
• Maintain and manage the master calendar for all practice locations, as assigned.:
• Coordinate daily schedules, emergency patient needs, and monthly provider rotations.
• Communicate schedule changes promptly to affected team members.
• Monitor and manage staff workload and daily task performance.:
• Hold staff accountable and coach them toward high performance.
• Administer progressive discipline policies in collaboration with Human Resources.
• Track practice metrics and prepare daily and weekly performance reports.
• Review and maintain accurate timecard for each team member. Approve timecards by Payroll’s bi-weekly deadline.
• Assist doctors in analyzing practice performance and developing improvement strategies.
• Perform daily quality assurance checks on patient records and follow up on any issues.
• Ensure OSHA compliance including: maintain OSHA logs, coordinate training, and oversee documentation across all locations, as assigned..
• Schedule and manage regular training sessions for front office and clinical staff.
• Lead monthly administrative and leadership meetings.:
• Develop agendas, coordinate meeting content, and ensure follow-through on initiatives.

• Minimum 3–5 years of experience in office management, preferably in a dental or healthcare setting.
• Strong leadership skills with demonstrated ability to motivate and manage a team.
• Knowledge of dental office procedures, insurance processes, and scheduling systems.
• Experience with financial reporting and practice management software.
• Excellent communication, organizational, and problem-solving skills.
• Ability to multi-task in a fast-paced environment and maintain composure under pressure.
• Understanding of HIPAA and OSHA standards and healthcare compliance requirements.
• High school diploma required; Associate’s or Bachelor’s degree in healthcare administration or business preferred.
• CPR certification and ongoing commitment to continuing education and professional development.

Benefits:

• Health, Dental, Vision, Pet Insurance
• 401k
• PTO
• HSA