Service Technician – Automotive Electronics

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DEPARTMENT: Field Operations

REPORTS TO: Area Service Manager

FLSA: Full-Time, Non-Exempt (Hourly + Overtime opportunities)

Schedule: Monday-Friday, 8am-5pm (On-site)

Location: Martinsburg, WV

Why You Should Join Us!

• A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need
• A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals
• Positive work environments that offer work/life balance and professional growth
• Mission-driven work making a global impact with local roots
• The opportunity to have hands on work experience with industry leading, innovative technology
• Other perks Birthday & Anniversary bonus, company-wide discounts, life insurance, Telemedicine access, short & long-term disability, and more!

Position Summary

Turn Your Automotive & 12-Volt Skills into a Career!

Do you enjoy working on vehicles, troubleshooting electrical problems, and figuring out how things work?

We're looking for a hands-on Service Technician to install, service, troubleshoot, and remove vehicle-based electronic and alcohol-monitoring equipment. If you have experience with 12-volt automotive electronics such as remote starters, stereos, GPS systems, backup cameras, wiring, or similar equipment, your skills could be a great fit.

Training is provided, so don't let unfamiliarity with our specific equipment keep you from applying.

Essential Duties and Responsibilities

The essential functions include, but are not limited to:

• Install, service, troubleshoot, and remove alcohol monitoring and vehicle electronic devices.
• Maintain a clean, organized, and hazard-free work environment.
• Conduct customer training sessions and provide phone support to ensure satisfaction.
• Make daily or weekly reminder calls to customers with upcoming appointments.
• Perform monthly inventory audits and assist nearby facilities as needed.
• Manage weekly work hours (≤ 40 hours/week) and communicate effectively with management.
• Uphold confidentiality, data security, and compliance with all applicable laws and regulations.
• Perform additional duties as assigned, including vehicle-to-vehicle transfers.

Qualifications

• High school diploma or equivalent.
• Strong mechanical and electrical aptitude.
• At least one year of customer-facing experience preferred.
• Ability to troubleshoot problems independently.
• Good communication and customer service skills.
• Strong attention to detail and organization.
• Ability to work independently while also supporting a team.
• Valid driver's license and reliable transportation when required by location.
• Ability to meet applicable background-check and drug-screening requirements.

You May Be a Great Fit If You Possess:

Note: The information listed below represents the ideal candidate profile. However, we recognize that great talent comes in many forms. If you're passionate about the role and believe you can contribute—even if you don’t meet every listed requirement—we strongly encourage you to apply. Training is provided to ensure your success and growth!

Electrical & Technical Skills

• Proficient in 12-volt DC systems, such as GPS systems, remote starts, stereo, and backup camera installations.
• Skilled in wiring, connectors, and programming electronic devices and vehicle equipment utilizing diagnostics, multimeter testing, and circuit analysis.
• Experienced in servicing components such as head units, logger boxes, cameras, modems, and curly cords.

Mechanical Aptitude

• Knowledgeable in Ignition, Starter, and Body Control Module (BCM) systems.
• Hands-on experience with vehicle dashboards and interior panels, including removal and restoration to factory condition.
• Capable of secure device mounting, ensuring concealment and clearance from moving parts.

Operational & Customer Service Abilities

• At least 1 year of experience in a customer-facing role, demonstrating professionalism, empathy, and effective problem-solving.
• Ability to provide phone support, conduct training sessions, and ensure client satisfaction.
• Able to download log files, perform calibration updates, and deprogram devices.
• Strong communication skills with a focus on client satisfaction and technical support.
• Demonstrated ability to maintain shop cleanliness, perform vehicle-to-vehicle transfers, and support regional operations.

Personal Attributes

• Detail-oriented, with strong organizational and time management skills.
• Able to work independently and as part of a collaborative team.
• Committed to maintaining confidentiality, professionalism, and compliance with all regulations.

Physical Demands & Work Environment

The physical demands and work environment described below are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Regularly required to communicate verbally and hear.
• Frequently required to use hands and fingers to handle or feel objects, tools, or controls.
• Occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• Occasionally required to lift and/or move up to 25 pounds.
• Requires close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Employees may be required to perform other job-related duties as assigned by an authorized supervisor. The Company may modify duties, responsibilities, and requirements as needed, including providing reasonable accommodations to qualified individuals with disabilities.

This document does not create an employment contract, implied or otherwise, and employment remains at will.

The starting pay range for this position is $18.00 to $20.00 hourly. Final compensation will be determined based on experience, qualifications, and overall fit for the role.