If you are a passionate and skilled massage therapist looking to contribute to a serene and rejuvenating environment for travelers, we invite you to join our team. As a Massage Therapist at our airport spa, you will play a pivotal role in providing exceptional massage and bodywork services to travelers seeking relaxation and relief during their journeys. This position requires a skilled and compassionate professional who can deliver high-quality treatments, creating a haven of tranquility amidst the airport environment.

Responsibilities:

Massage and Bodywork Services:

• Perform a variety of massage techniques and body treatments based on guest preferences and spa protocols.
• Customize treatments to address the specific needs and concerns of individual clients.
• Maintain a high standard of professionalism, hygiene, and client confidentiality.
• Knowledge of safety protocols and the ability to recognize any contraindications for certain stretching techniques.
• Ensure exceptional guest satisfaction by delivering consistent, high-quality massage services.
• Communicate effectively with clients to gather feedback and address any concerns or adjustments to the treatment.
• Uphold the spa's standards for excellence in service delivery.

Guest Service:

• Greet clients with a warm and welcoming demeanor, creating a positive first impression.
• Conduct thorough consultations to understand clients' preferences and any specific health considerations.
• Educate clients on the benefits of different massage modalities and recommend personalized treatment plans.
• Maintain a professional and ethical approach in all interactions with guests.

Problem Resolution:

• Address and resolve guests concerns or issues promptly and professionally.
• Escalate complex matters to management when necessary.

Sales:

• Promote spa services and products to guests.
• Provide product knowledge and recommendations to customers.
• Provide information on promotions, packages, and additional services, aiming to enhance guest satisfaction and increase revenue.

Team Collaboration:

• Coordinate with Guest Services Coordinator and other spa staff to ensure a seamless and coordinated guest experience.
• Participate in team meetings and training sessions to enhance skills and stay informed about spa offerings.

Sanitation and Safety:

• Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization of massage rooms and equipment.
• Follow spa policies and procedures related to health and safety.

Compliance:

• Adhere to all relevant regulations and polices related to spa operations.
• Maintain confidentiality regarding guests’ information and spa procedures.
• Participate in continued education in your field to remain current on your license.

Required Qualifications

• Valid Massage Therapy License/Certification in State/County
• Proficiency in massage modalities.
• Excellent Interpersonal and Communication Skills.
• Ability to adapt massage techniques based on individual client needs.
• Knowledge of Anatomy and Physiology.
• Willingness to work flexible hours, including early morning, evenings, weekends, and holidays, to accommodate the varying schedules of airport travelers.
• Must be able lift/push/pull up to 35 pounds.

Preferred Qualifications:

• Two or more years of experience as a Massage Therapist, preferably in a salon or spa setting.
• Demonstrated attention to detail and a passion for providing exceptional customer service.
• Valid certification in stretch therapy or related field a plus.
• Ability to work in a fast-paced Environment.

Core Competencies

• Teamwork
• Communication
• Customer Focus
• Results Driven

Benefits:

• Competitive Hourly Wage
• Employee Discounts on Products and Services
• Flexible scheduling
• *Medical Dental, Vision, voluntary insurance programs
• 401K
• Generous PTO Plan

Apply today and be a part of providing a sanctuary of relaxation for individuals navigating their journeys. Please send your resume to careers@xpresspa.com. We look forward to hearing from you!

*Full-time positions only.