Business Banking Lending Operations Manager

US-MA-Natick

Job ID: 5809
Type: Full Time
# of Openings: 1
Category: Commercial Banking - Community Business Banking
Natick Summer St. Administration Center

Overview

This comprehensive role will be responsible for direct management of the Business Banking Operations team who support all operational functions for the Business Banking lending team. Responsibilities include acting as an administrator for Laser-Pro loan documentation system and Abrigo loan system while managing other vendor relationships such as Dunn and Bradstreet and Experian. Active Commercial Loan Officer provides superior relationship and portfolio management for a small commercial loan portfolio. Develops new loan opportunities from both new and existing customers, initiates business development activities and creates market visibility through the development of a productive outside referral network.

Responsibilities

• Manages the Business Banking Operations Team staff providing oversight, training, coaching and professional development. Writing of and delivery of annual goals and performance reviews for direct reports. Responsible for all operational processes and procedures, works to ensure that team of lenders are well supported and remain free of administrative duties where possible. Assists the Director of Business Banking with execution of all departmental reporting requirements and projects.
• Acts as Division administrator for the Abrigo loan system handling workflow maintenance and works to develop and improve all related Abrigo initiatives for both the department and the Bank. Works at the direction of the department Director to enhance and fine tune the process, internal forms and features that flow into the CAM to create efficiencies and improve the end product while ensuring satisfaction of lenders.
• Acts as the back-up Administrator for the Laser-Pro document system, trains all staff on the system to ensure accuracy and compliance with all bank policy and regulatory requirements. Familiarity with all documents both internal and external required for closings, works directly with other departments to order required materials such as appraisals or environmental assessments.
• Provides superior relationship management for a small Business Banking loan portfolio. Maintains regular proactive outreach with existing customers via in-person visits, phone calls and email. Collects appropriate financial materials for existing and prospective borrowers for analysis as required.
• Completes analysis of financial documents for all related lending activities to determine viability, repayment capability and financial soundness. Writes CAMs for all related lending activities utilizing the Banks Abrigo loan system and the approved and prescribed underwriting templates. Recommends actions for loan approvals, declines, modifications, renewals or transfer to Watch List or Managed Assets division.
• Recommends structuring for commercial loan facilities, pricing and proper documentation per bank and department policy to ensure that final documentation is consistent with credit approval. Works collaboratively with the Banks Credit Department and Commercial Loan Servicing Team to ensure high-quality credit analysis and risk assessments are in place and properly documented.
• Develops new lending opportunities with existing portfolio clients, internal partners and external referral sources that are consistent with the Banks credit standards, lending footprint and industries per policy.
• Responsible for writing credit memos for all related loan activities, writing annual customer relationship reviews for all required loan relationships in the lenders portfolio.
• Performs all duties in accordance with prescribed Bank and regulatory compliance guidelines. Ensures all commercial loan relationships are in full compliance with Bank policies and applicable federal and state laws and regulatory guidelines. Recommends changes as necessary to support prescribed requirements. Performs related and unrelated duties as may be required.

Qualifications

Education

• Bachelor's Degree or equivalent work experience is required

Work Experience

• 2-4 years experience in client facing commercial credit and/or commercial lending, credit underwriting experience is required
• 1-2 years management or supervisory experience is required
• Strong technical skills, experience working with Abrigo and Laser-Pro systems is preferred

Additional Requirements

• Formal credit training or equivalent experience preferred. Must have ability to analyze financial statements, strong time management skills are required as is ability to prioritize tasks as position is comprehensive.
• Management experience is preferred but not required.
• Effective analytical, organizational, presentation, problem-solving, negotiation and customer service skills.
• Strong interpersonal skills, comfortable meeting in person with commercial clients, strong writing skills with ability to write with clarity and efficiency.
• This role requires the ability to travel throughout defined market.

Equal Opportunity Employer, including disability/protected veterans