Job Title: Resource Center Client Care Associate

Department: Resource Center

Reports to: Resource Center and Intake Manager

FLSA Status: Non-exempt

Schedule: 40 hours weekly

Pay: $18-$18.50

Prepared Date:2/18/2026

The Resource Center Client Care Associate is responsible for handling a large volume of live client calls and messages. Provides exceptional customer service by answering questions, providing information and guidance, and directing clients to the appropriate department/person.

The Maryland SPCA is an equal opportunity employer and prohibits discrimination and harassment of any kind. The MD SPCA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free from discrimination and harassment.

All employment decisions at the MD SPCA are based on the organization's needs, job requirements, and individual qualifications, without regard to race, color, religion/beliefs, age, or any other protected status. The MD SPCA will not tolerate discrimination based on any of these characteristics. We encourage all applicants with a passion for our mission to apply.

The MD SPCA strives to provide a safe work environment and encourage personal health. Therefore, it is a substance-free, drug-free workplace.