About Penguin Patch

Penguin Patch Holiday Shop: A Heartfelt Tradition for Over 25 Years!

Founded by Kay, a former PTA/PTO President, our family-owned and operated business is proudly located in Keller, TX. Led now by Kay’s daughter Jennifer, we have been dedicated to spreading joy for over two decades!

Seeing children’s faces light up as they select gifts for loved ones drives our mission. At Penguin Patch, we believe in empowering kids through the act of giving.

Penguin Patch is a FUN and EASY program that works with parent groups like PTA/PTO in elementary schools. Kids love Penguin Patch. It teaches the joy of giving and making it easy for the parents! We are the market leader when it comes to providing holiday shops to elementary schools nationwide. We build relationships with amazing volunteers over the phone and bring joy and happiness to millions of elementary school children across the country.

Job description

Penguin Patch is growing and hiring. Do you have the gift to gab? Do you like chatting on the phone with friends? If so, this is the perfect job for you. We are located at 721 Chisholm Trail and Bear Creek Pkwy, due west of State Highway 377 in Keller.

What do we offer?
- Yearly Prizes and CASH BONUSES!
- Paid Training
- Daily, Weekly and Monthly Prizes, including: Cash Bonuses, Gift Cards, TV’s,
- Fun activities to team build (spa days, shopping days, movie days!)
- 4-day work weeks in the summer
- 2 weeks off at Christmas to spend with your loved ones

- Opportunities to become a Trainer, Team Lead, Convention Rep and MORE

APPLY NOW - Training classes start soon!

About the role

• Work is performed in an office environment and involves consistent telephone contact with customers, potential customers, and co-workers

What you'll do

• Initiate sales calls to present company program to prospective customers
• Energize client expectations of company programs with a courteous and engaging telephone personality
• Build rapport with potential clients, selling & aligning program benefits to customer needs
• Close sales opportunities in a timely and effective manner
• Maintain working knowledge of product lines

Qualifications

• Customer Service skills (taking care of our customers on every call – helpful, friendly and kind)
• Excellent communication skills (ability to carry a conversation and build rapport with our amazing customers)
• Goal orientated mindset and competitive spirit (passionate about not only meeting goals but exceeding them)
• Active listening skills (ability to listen and solve problems)
• Computer Skills (ability to maneuver around the computer, sending emails, etc.)
• Teamwork Mentality (ability to cheer on other awesome Penguins)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school graduate or GED preferred
• Previous telemarketing experience of at least (1) year desired
• Basic working knowledge of computer software systems

Work Skills

• Skilled in operating a computer, copy machine and multi-line telephone
• Skilled in answering the telephone in a pleasant and helpful manner
• Ability to add, subtract and perform basic arithmetic equations
• Ability to establish and maintain effective working relationships with Management, customers, potential customers, and co-workers
• Proven world class client service skills
• Ability to work through difficult/complex customer service issues
• Consistently embraces a "Think Customer First philosophy"
• Ability to create a "win/win" situation for customer and Company through excellent customer service
• The ability to remain professional and calm through difficult situations