Director, Business Development of Strategic Accounts

at Mosaic Diagnostics

Department: Sales
Reports To: SVP of Sales
Prepared Date: 8/18/2025
Revised Date:
FLSA Status: Exempt

Summary of Position

The Strategic Accounts Sales Manager is responsible for managing and expanding relationships with Mosaic Diagnostics’ most important clients. This individual will serve as the primary point of contact for strategic accounts, driving revenue growth, building long-term partnerships, and ensuring exceptional customer satisfaction. The role requires a consultative sales approach, cross-functional collaboration, and strong business acumen to deliver measurable results.

Duties/Responsibilities

• Own and manage a portfolio of strategic customers, ensuring retention, satisfaction, and revenue growth.
• Develop and execute account plans aligned with client business objectives.
• Build and strengthen multi-level relationships with decision-makers and influencers across client organizations.
• Identify upsell and cross-sell opportunities and lead expansion efforts within existing accounts.
• Act as a client advocate internally, influencing product roadmaps, service delivery, and innovation.
• Collaborate with Marketing, Product, and Customer Success teams to deliver a cohesive customer experience.
• Lead quarterly business reviews (QBRs) and client performance check-ins.
• Negotiate contracts, pricing, and renewals in partnership with legal and finance teams.
• Track account performance metrics, pipeline updates, and revenue forecasts in CRM systems.
• Represent Mosaic Diagnostics at industry events, conferences, and client meetings as needed.

Required Skills/Abilities

• Strong consultative selling and account management skills.
• Excellent communication, negotiation, and presentation abilities.
• Proven ability to influence executive-level stakeholders and manage complex sales cycles.
• Strategic thinker with strong business and financial acumen.
• Proficiency with CRM systems (e.g., Salesforce) and sales analytics tools.
• Ability to work independently while collaborating effectively with cross-functional teams.

Education and Experience

• Bachelor’s degree in Business, Marketing, or related field (MBA preferred).
• 5+ years of experience in B2B sales or account management, with a focus on strategic or enterprise accounts.
• Demonstrated success in achieving sales targets and growing key accounts.
• Preferred experience in integrative or functional medicine, healthcare, or related industries.
• Familiarity with value-based selling and strategic account planning methodologies (e.g., MEDDIC, SPIN, Miller Heiman).
• Global or multi-regional account management experience is a plus.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to travel up to 25–40% (domestic and/or international) to attend client meetings, conferences, and industry events.
• Must be able to lift up to 15 pounds at times (e.g., trade show materials, promotional items).
• Reliable internet access and ability to work effectively in a remote environment.