Title: IT Asset Management Analyst – Hardware & CMDB

Location: Milwaukee, WI
Work Arrangement: Onsite – Multiple locations may be required
Job Type: Contract
Duration: Approximately 7 months

Important: Candidates must currently reside in Wisconsin. Relocation is not available.

Job Overview

We are seeking a hands-on IT Asset Management Analyst with experience in hardware inventory, asset tracking, CMDB management, and IT asset lifecycle processes.

The ideal candidate will be responsible for maintaining an accurate inventory of physical IT assets across multiple facilities. This role involves onsite hardware verification, asset tagging, inventory reconciliation, location tracking, and updating asset records in ManageEngine ServiceDesk Plus (SDP) and the Configuration Management Database (CMDB).

The candidate will collaborate with IT operations, infrastructure, security, and business teams to improve asset data accuracy, strengthen inventory controls, and support effective hardware lifecycle management.

Key Responsibilities

Hardware Inventory & Reconciliation

• Conduct physical walkthroughs across offices, departments, and facilities to identify and verify IT hardware.

• Validate asset tags, serial numbers, hardware models, configurations, and physical condition.

• Reconcile physical inventory against CMDB records and available network discovery, cloud management, and endpoint management tools.

• Identify missing, misplaced, untagged, duplicate, or incorrectly recorded assets.

• Investigate discrepancies, identify root causes, and recommend process improvements.

• Coordinate with IT and departmental teams to maintain accurate financial charge code information.

Asset Tracking & Location Management

• Maintain accurate records of asset locations, including desks, rooms, buildings, and operational areas.

• Track equipment movement during office relocations, renovations, department moves, and hardware refresh activities.

• Work with site technicians, supervisors, and departmental contacts to validate asset placement and update records.

Hardware Lifecycle Management

• Support hardware receiving, tagging, deployment preparation, imaging assistance, and retirement activities.

• Verify incoming equipment against purchase orders and hardware specifications.

• Maintain asset information such as purchase dates, warranty status, age, condition, and lifecycle status.

• Support secure packaging and handling of equipment during retirement or disposal processes, as applicable.

CMDB, Documentation & Process Improvement

• Maintain accurate and up-to-date asset records in ManageEngine ServiceDesk Plus (SDP) and the CMDB.

• Document inventory changes, hardware movements, reconciliation findings, and asset lifecycle activities.

• Identify gaps in asset discovery, data entry, and inventory management processes.

• Recommend improvements to strengthen data quality, operational efficiency, and asset management controls.

• Collaborate with IT operations, infrastructure, security, and business teams to maintain consistent asset management practices.

Required Skills

• IT Asset Management (ITAM)

• Hardware inventory and asset tracking

• CMDB management and data reconciliation

• Hardware lifecycle management

• Asset tagging and physical inventory verification

• Documentation and process management

• Data validation, discrepancy investigation, and root-cause analysis

• Strong organizational, communication, and coordination skills

• Ability to work onsite across multiple locations as required

Preferred Experience: Familiarity with ManageEngine ServiceDesk Plus (SDP), IT service management tools, and hardware discovery or endpoint management platforms.

Additional Requirements

• Must be a current Wisconsin resident.

• Must be able to work onsite in Milwaukee, WI, including travel between multiple facilities as needed.

• Relocation is not available.

• Must be comfortable performing hands-on hardware inventory and verification activities.