ACCOUNTABILITY

The Maintenance Tech is responsible for helping maintain the overall operation of the maintenance department and the appearance and working order of the hotel. The assistant must be able to work independently, as well as with others, and under the direction of the Maintenance Manager. Responsibilities include maintaining the exterior of the building, parking lot, and common areas, driving shuttle vans as needed, maintaining all equipment in guest rooms, and working with vendors. The Maintenance Assistant must be willing to respond to emergencies, even after hours, and work with corporate maintenance on special remodeling projects or capital expenditure needs. This position requires overall maintenance knowledge and troubleshooting ability with skills in painting, HVAC, carpentry, equipment, and tool usage. The responsibility of this position is managing specialized work efficiently, with confidence and competence. The position requires above-average attention to detail, concern for the exact correctness of work, and a strong commitment to tasks completed on time.

REPORTS TO AND IS SERVED BY: Maintenance Manager & General Manager

FLSA Designation: Non-Exempt

WHAT TO EXPECT

Routine Maintenance: Perform regular inspections and maintenance tasks on various systems and equipment throughout the hotel, including HVAC systems, plumbing, electrical systems, and lighting.

Repairs: Diagnose and repair issues with hotel facilities, such as leaky faucets, malfunctioning appliances, broken HVAC units, and faulty electrical systems.

Preventive Maintenance: Implement preventive maintenance programs to identify and address potential problems before they become major issues. This includes tasks like changing air filters, lubricating equipment, and inspecting fire safety systems.

Room Maintenance: Ensure that guest rooms are in excellent condition by addressing issues such as broken fixtures, malfunctioning appliances, and plumbing problems promptly.

Painting and Carpentry: Perform painting and carpentry tasks to maintain the appearance of the hotel, including patching and painting walls, repairing or replacing furniture, and fixing damaged woodwork.

Pool Maintenance: Responsible for ensuring their cleanliness and proper functioning. This includes maintaining water quality, cleaning, and servicing filters, and addressing any issues with pumps or heaters.

Grounds Maintenance: Maintain the hotel's exterior, including landscaping, sidewalks, parking lots, and outdoor lighting. This may involve tasks such as mowing lawns, trimming bushes, and removing snow or ice.

Emergency Repairs: Respond to emergency maintenance requests promptly, such as plumbing leaks, electrical outages, or HVAC failures, to minimize guest inconvenience.

Inventory Management: Keep track of maintenance supplies, order necessary materials and parts, and manage inventory to ensure that essential items are always available when needed.

Safety Inspections: Conduct regular safety inspections to identify and address potential hazards, such as faulty wiring, loose handrails, or slippery floors.

Compliance: Ensure that the hotel complies with relevant safety codes and regulations, including fire safety, building codes, and health regulations.

Record Keeping: Maintain detailed records of maintenance activities, repairs, and inspections for future reference and compliance purposes.

Vendor Management: Coordinate with external contractors and vendors for specialized repairs or services that are beyond the scope of in-house maintenance capabilities.

Guest Interaction: Maintain a professional and courteous demeanor when interacting with guests and address any guest maintenance requests promptly and efficiently.

Foundational Skills and Qualities: Strong organizational skills to manage tasks and prioritize work. Good physical stamina and the ability to perform physical tasks such as lifting and bending. Ability to work effectively in a fast-paced and dynamic environment.

Work Expectations and Responsibilities: Willingness to adapt to a variety of tasks, including "Other duties as assigned." Participate in department meetings and maintain an open line of communication with colleagues. Obtain any required certifications necessary, as relevant to the specific job.

PROUD OWNER

Attention to detail and a commitment to safety and cleanliness.

Ability to work independently and efficiently.

Strong organizational skills to manage tasks and prioritize work.

Good physical stamina and the ability to perform physical tasks such as lifting and bending.

Ability to work effectively in a fast-paced and dynamic environment.

HELD ACCOUNTABLE TO

Guest satisfaction, brand standards, maintaining facility operations and equipment, accurate and detailed record keeping, and support operations.

SOFT SKILLS

CHARACTERISTICS: Introspective, matter-of-fact, analytical, data-driven, introspective, deliberate, and organized.

MINDSET: Entrepreneurial and infinite mindset, which prioritizes both personal and professional growth.

HARD SKILLS

EDUCATION AND EXPERIENCE:

High School degree or GED. Hospitality experience desired.

Knowledgeable of the use of all equipment used to carry out the tasks of the hotel and able to train others.

Certification in HVAC, Certified Pool Operator strongly desired.

Fully educated and able to train others in all hotel emergency procedures.

Knowledgeable of the use of all chemicals and equipment used to carry out the tasks of the hotel and able to train others.

PHYSICAL DEMANDS: lift, carry, push, and pull up to 50+ lbs. Standing for extended periods and performing repetitive motions.

TRAVEL: N/A

POSITION: On-site work at the hotel property.