Position Summary/Objective

Coordinates all the processes for returned goods, including tracking and ensuring appropriate repairs. Maintains all required reports, lists and accurate records. Processes all required credits and follows up on claims of lost and damaged goods.

Duties and Responsibilities

• Ensures that all returns sent to AstroNova are complete and accurate.
• Verifies warranty status on returned goods upon receipt
• Maintains a listing of repairs in house and distributes it to the appropriate personnel on a weekly basis.
• Generates service reports for all returned goods which will include pertinent information.
• Generates repair orders for all returned goods. This will contain all information needed to ship the unit back to the customer in a timely fashion.
• Insures all returned goods have a notification of return (RMA) along with insuring all parts intended on being returned are accounted for.
• Processes credits for returned goods as required.
• Processes and follows up on all claims of lost and damaged goods in transit.
• Coordinates and monitors paperwork pertaining to Technical Support issues.
• Prepares quotes and obtains authorization from customers for chargeable repairs
• Updates customers on status of repairs as needed
• Participates in FAR-145 required drug and alcohol screenings
• Performs other related duties assigned by the supervisor or other management as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supervisory Responsibilities

This position has no direct supervisory responsibilities.

Required Competencies

• Basic computer skills, including familiarity with MS office and Excel.
• Reading comprehension – Understanding written sentences and paragraphs in work-related documents
• Communication skills – communicate via email, phone and in-person to internal and external customers in a timely, professional and polite manner.

Preferred Competencies

• Experience in a manufacturing environment preferred
• Ability to enter and maintain information into databases
• Willingness to acquire and maintain a FAA Repairman License – Must adhere to the FAA Drug and Alcohol Program.

Physical Requirements

• Ability to lift 20LBS on a regular basis and operate basic material handling equipment such as pallet jacks
• Ability to use a computer, while standing or sitting, for sustained periods of time

Special Working Conditions / Travel Requirements

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones. Little to no travel is expected for this position.