Why you will enjoy working with Diamond:

• Competitive weekly pay
• Great health benefits include Health, Dental and Vision Insurance, HSA and FSA options, a 401(k) Retirement Savings Plan, a 529 CollegeSavings Plan, and Life Benefits
• Employer contributions to an HSA
• A close-knit team environment
• Monthly staff appreciation drawings, quarterly staff lunches and annual holiday events
• Paid time off and holidays to promote a work-life balance
• A clean and safe working manufacturing environment
• Temperature and humidity-controlled environment
• Casual dress code, free company shirts
• Paid meal and rest breaks
• Referral bonuses
• Volunteer overtime opportunities
• Shift Differential available for 2nd shift

Job Summary: The Machine Operator is responsible for operating and maintaining production equipment used in the manufacturing of plastic cards. This role ensures that all machinery runs efficiently, safely, and in compliance with quality standards. The operator will monitor production output, identify and troubleshoot issues, and make necessary adjustments to equipment and processes. A strong focus on safety, quality and quality procedures, attention to detail, and adherence to production schedules is essential. This position requires collaboration with team members across departments to ensure smooth workflow and minimal downtime.

Essential Duties and Responsibilities:

• Reads, understands, and accurately follows Job Ticket Instructions
• Reviews ticket for special instructions to the job
• Aware of job priorities and/or quality concerns for relative job
• Correctly fills out and completes Job Ticket and necessary production paperwork
• Completes first card sign off, beginning of shift card and data checks
• Confirm job duties with production assistants at their stations; provide verbal instructions on tasks that may need to be performed differently, ensure full understanding of expectations
• Verify product meets customer specifications
• During production, periodically check the quality of the products ensuring they meet customer expectations and check for defects
• Upon completion of job, fill out paperwork completely and remove job from EFI Program
• Clean the staging area and remove any products from the previous job and record waste
• Near the end of shift, stage line for next shift i.e. Trays, masters, boxes, products
• Maintain cleanliness of the production line
• Communicate efficiently and effectively with Production Supervisor, Data Processing, Maintenance and Management teams
• Convey any information related to the job to next shift operator via Notes or verbal communication
• Send shift report to the supervisor and team leads at the end of the shift
• Capable of changing out line materials, i.e. labels, shrink wrap film, ink.
• Adheres to all safety rules, regulations and company policies
• Other duties as assigned

Level 2 Operator: Additional responsibilities:

• Understands the secure pack folding and gluing processes, including both hot melt and cold glue applications
• Develops basic troubleshooting skills, including glue tip maintenance, belt adjustments, general machine upkeep, and resolving software issues
• Capable of identifying quality issues and implementing prompt corrective actions
• Works independently with minimal supervision
• Sets up and adjusts layouts to align with data proofs
• Diagnoses and resolves production errors; performs proper start-up and shutdown procedures, ensuring all necessary approvals are obtained for any changes made

Level 3 Operator: Additional responsibilities:

• Capable of operating any job, regardless of complexity and ensure it meets the desired production rates
• Requires minimal supervision to run Precision line
• Maintain a thorough and in-depth knowledge of Precision machine functions and production processes
• Troubleshoot basic issues and offer support to Imagining Technicians on more complex problems
• Proactively engages with the production team to minimize downtime
• Exhibits strong leadership abilities with peers and production assistants
• Qualified to train and mentor other Precision operators
• Collaborate with Leads, Supervisors and other Senior leaders to implement process improvements

• High school diploma or equivalent required
• Minimum two (2) years’ experience of inkjet/imaging experience
• Proficient with job database software and PC navigation (screens and menus)
• Demonstrates sufficient computer skills to make machine adjustments based on product specifications
• Ability to exhibit sound judgment and decision-making ability
• High level of attention to detail with a strong focus on accuracy and task completion
• Strong verbal and written communication skills with the ability to work effectively in a team environment
• Ability to read and write in English to understand work instructions and complete required documentation and communicate effectively with team
• Reliable, dependable, and punctual with a consistent work ethic
• Ability to follow both written and verbal instructions, including prioritized task lists
• Flexibility and willingness to work overtime and/or weekends as needed

Additional Preferred Qualifications:

• Understanding of delivery system equipment, including belts, timing mechanisms, sensors, vacuums, and shingling
• Knowledge of ink change procedures, purge processes, and diagnosing print defects
• Knowledge of physical encode unit setup (e.g., belts, read/write heads) and data encoding setup (e.g., data positioning, start sentinel, amplitude)