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Associate, Mission Success Operations in San Diego, California at Firestorm
NewSalary: $70000 - $88000Employment Type: Full-Time
Firestorm
San Diego, California, United States
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Job Description
Firestorm is looking to hire an Associate, Mission Success Operations to serve as the right hand to the Director of Mission Success Operations. Mission Success Operations is the engine room of the function — the team that builds the products, dashboards, and databases the field relies on, plans the events and exercises where customers meet our systems, runs the logistics behind New Equipment Training (NET), and keeps the function’s budget honest. This is a broad, hands-on, entry-level role for a recent graduate who wants to learn how a defense-tech customer organization runs from the inside, working directly alongside its Director.
You will own a recurring set of supporting tasks across several of these workstreams — product and tooling support, database upkeep, event and NET planning, and budget tracking — with the guidance and oversight appropriate to an early-career professional. Over time, as your judgment and domain knowledge develop, the role is built to grow into independent ownership of process areas within Mission Success Operations.
What You’ll Do
- Product & tooling support: Assist the Director in building and improving internal Mission Success products — customer health dashboards, account scorecards, post-NET CSAT reporting, and Voice-of-Customer (VOC) theme tracking — from requirements through to a working, maintained deliverable.
- Database maintenance: Update and maintain the function’s databases and systems of record, including the Master Services Agreement (MSA) database, Salesforce records, and Jira/operations data; keep data clean, current, and audit-ready.
- Event & exercise planning: Support planning and execution of trade shows (AUSA, SOFIC, AUVSI), customer events, and field exercises — logistics, materials, scheduling, vendor coordination, and on-site support as needed.
- New Equipment Training (NET) coordination: Help plan and coordinate NET events — kit and materials readiness, scheduling, travel logistics, and post-event reporting in partnership with the Training and Field Operations teams.
- Budget tracking & administration: Maintain budget trackers, monitor spend against plan, prepare purchase requests, reconcile invoices and expenses, and flag variances to the Director.
- Operations & data administration: Maintain KPI dashboards, perform Salesforce and freight/shipping administration, and prepare recurring operating reports and meeting materials for the Director.
- Cross-team coordination: Coordinate across Field Operations, Training, Logistics, and the broader Mission Success team to keep shared workstreams on schedule and well-documented.
- Contingent-workforce support: Help administer the 1099 contractor and vendor bench (trade-show floor staff, customs brokers, Salesforce/Jira admins, event production crews) — onboarding paperwork, MSAs, and scheduling under the Director’s direction.
- Perform other duties as needed.
Required Qualifications
- Bachelor’s degree (recently completed or completing within the current cycle) in Business Administration, Operations/Supply Chain, Data Analytics, Information Systems, Project Management, Communications, or a related field.
- U.S. Citizenship required due to ITAR regulations, and the ability to obtain and maintain a Department of Defense (DoD) security clearance.
- Strong organizational skills and attention to detail, with the ability to manage several recurring tasks and deadlines at once.
- Proficiency with Microsoft Office / Google Workspace, especially spreadsheets; comfort learning new software tools quickly.
- Clear written and verbal communication, and a dependable, follow-through-oriented work style.
- Willingness to work onsite at the San Diego HQ and to travel occasionally for events, exercises, and NET (see Work Environment).
Preferred Qualifications
- Internship or project experience in operations, program/project coordination, data analysis, or event planning — ideally in a defense, aerospace, manufacturing, or startup environment.
- Hands-on exposure to Salesforce, Atlassian Jira, or BI/dashboarding tools (e.g., Tableau, Power BI, Looker).
- Familiarity with budgets, purchase orders, or basic financial tracking.
- Military, ROTC, service-academy, or military-family background, or participation in programs such as the Hiring Our Heroes (HOH) Corporate Fellowship, Tillman, or Warrior-Scholar.
- Active or prior security clearance, or current eligibility.
- Interest in a long-term path within Mission Success Operations — this role is designed to develop toward independent process ownership (L2).
About The Company
Firestorm is a California-headquartered defense-tech company building expeditionary advanced manufacturing systems (xCell), Group 1-3 modular Uncrewed Aircraft Systems (Tempest), and Group 1 quadcopter Uncrewed Aircraft Systems (Squall, produced via the xCell manufacturing platform). We are 150 employees, Series B, and growing the Mission Success function from the ground up to deliver white-glove fielding, sustainment, and customer success for the operators who decide vendor credibility in the first 72 hours of operational use. Our Mission Success function is Warfighter First, Led by Warfighters — the team that fields the system is the team that fielded systems like it.
Work Environment
- Position is based onsite at our San Diego, CA headquarters.
- We welcome candidates who are local or open to relocating; relocation assistance may be included in the offer package where appropriate.
- Willingness and ability to travel 10-20% for events, trade shows, exercises, and NET coordination.
Compensation
- Base salary: $70,000 - $88,000 base, commensurate with experience
- Equity: Meaningful equity grant in a growth-stage defense technology company
The posted salary range reflects an estimate based on a variety of compensation factors, including but not limited to relevant experience, education, certifications, specialized skills, geographic location, and business needs. Actual compensation may vary, and this range is subject to change as our compensation structure or market conditions evolve.
Benefits & Perks
Our culture fosters collaboration, respect, and trust, empowering passionate people to do their best work. We offer a competitive salary, comprehensive benefits, and opportunities for career growth. In addition to an opportunity to take part in an innovative, collaborative and fast-growing business with a highly motivated and skilled team, we also take pride in taking care of our employees. Here are just a few ways that we show our appreciation:
- We offer comprehensive medical, dental, and visions plans
- 401(k) Retirement Savings Plan to invest in your long-term retirement goals
- Equity grants for new hires
- Unlimited PTO
- Extremely generous company holiday calendar, including a holiday hiatus in July, & December.
- Generous Parental Leave
- Lifestyle Spending Account
- FSA
- DCFSA
- HSA
- Hospital Indemnity insurance
- Critical Illness insurance
- Accident insurance
- Basic Life/AD&D, short-term and long-term disability insurance, 100% covered by Firestorm. Plus, the option to purchase additional life insurance for you and your family.
- Mental Health Resources: We provide free mental health resources 24/7 including therapy and more. Additional work-life services, such as free legal and financial support, are available to you as well.
Export Control Compliance
To conform to U.S. government export control regulations, including the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR), you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or otherwise eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.
Equal Opportunity Statement
Firestorm is an equal opportunity employer, committed to creating a diverse and inclusive workplace, and upholding equitable hiring practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law, including those with a criminal history, in a manner consistent with the requirements of applicable state and local laws, including the CA Fair Chance Initiative for Hiring Ordinance. We actively encourage members of recognized minorities, women, Veterans, and those with disabilities to apply, and we work to create a welcoming and supportive environment for all applicants throughout the interview process.
Firestorm is committed to fostering an inclusive and accessible work environment. If you require accommodations or assistance during the application process, please don’t hesitate to reach out to us at careers@launchfirestorm.com so we can provide the support you need.
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Job Location
San Diego, California, United States