Description:

Position Summary

The Project Estimator plays a key role in STARC's sales process by preparing accurate, timely, and competitive quotes for custom and complex projects. Working closely with the sales team and channel partners, this role bridges the gap between customer needs and STARC's manufacturing capabilities — translating specifications, floor plans, and project requirements into detailed estimates that drive revenue and support a best-in-class customer experience. The Project Estimator is a key contributor to the sales organization's ability to respond quickly, price competitively, and close business.

Essential Duties and Responsibilities:

• Quoting & Order Management:
• Produce accurate and timely quotes tailored to customer needs and project specifications.
• Manage the full quote lifecycle from initial request through revision, approval, and order conversion.
• Interpret floor plans, space planning documents, and customer specifications to develop accurate project estimates.
• Apply product knowledge and pricing tools to build competitive, margin-conscious quotes.
• Process orders accurately and maintain clean, up-to-date records within the CRM platform.
• Obtain shipping quotes, coordinate shipping dates, and collaborate internally to troubleshoot shipment issues.
• Track open quotes and follow up proactively to support conversion and close rates.
• Identify and escalate pricing exceptions, non-standard requests, or complex configurations to the appropriate team members.
• Maintain superior product and process knowledge to ensure quoting accuracy and consistency.
• Includes other duties as assigned that are relevant to the role and in support of company needs.

Sales & Channel Partner Support:

• Provide outstanding support to the sales team, serving as a reliable resource for quoting expertise and deep product knowledge.
• Support channel partners and dealers with quote requests, order entry, and account setup.
• Create and maintain vendor accounts; manage the administrative needs of channel partners.
• Coordinate the needs of customers, sales, manufacturing, and finance to ensure order success from quote to delivery.
• Serve as a knowledgeable and responsive point of contact for customers and internal partners throughout the order lifecycle.
• Assist the sales team in preparing proposals, bid responses, and customer-facing project documentation.
• Build and maintain strong relationships with customers, dealers, and reps to support satisfaction and repeat business.
• Supports and models STARC Systems values and mission.

Requirements:

Education and Experience:

• Bachelor's degree preferred; equivalent combination of relevant education and experience considered.
• 2+ years of experience in a quoting, estimating, sales operations, or customer-facing coordination role.
• Experience with Salesforce.com or similar CRM required; proven ability to learn new platforms quickly.
• Experience reading floor plans, space planning documents, or technical drawings; or demonstrated ability to learn.
• Proficiency in Microsoft Office Suite, with strong Excel skills; experience with order management or ERP systems a plus.
• Familiarity with pricing tools, product configurators, or similar quoting software a plus.

Required Skills/Abilities:

• Exceptional attention to detail; able to manage multiple active quotes simultaneously without sacrificing accuracy.
• Strong time management and organizational skills; self-directed and able to prioritize under deadline pressure.
• Quick and proactive problem-solver; stays composed and resourceful when juggling competing priorities.
• Excellent written and verbal communication skills; professional and confident with both internal teams and external customers.
• Strong customer service orientation; relationship-focused with a commitment to delivering a best-in-class experience.
• Ability to interpret technical documents, specifications, and floor plans.
• Effective cross-functional collaborator; works seamlessly across sales, manufacturing, and finance to drive outcomes.
• Self-motivated and able to work independently with minimal supervision.
• Exhibits strong alignment with STARC’s core values: Team Aligned, Safety Focused, Committed, Innovative & Growth Oriented.

Hourly Pay Range: $28.00-$32.00 per hour

This role is eligible for a quarterly commission based on performance.

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that salary is only one component of total compensation at STARC Systems

Benefits and Work Schedule

STARC Systems offers a competitive benefits package designed to support employees and their families. The benefits listed below are intended to provide a general summary and are not intended to be a complete list of all benefits, programs, eligibility requirements, plan terms, conditions, or limitations.

• Hybrid work schedule
• Willingness to work a flexible schedule, including occasional early or late hours, to support collaboration across multiple time zones.
• Medical insurance plan options
• Health Savings Account and Flexible Spending Account options
• Employer HSA contribution for eligible employees enrolled in an HSA-compatible plan
• Dental insurance
• Vision insurance
• Basic life and AD&D insurance
• Voluntary life and AD&D insurance options
• Short-term and long-term disability insurance
• Voluntary accident, critical illness, and hospital indemnity insurance options
• Employee Assistance Program resources
• Paid time off and company holidays
• 401(k) retirement plan

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Notice Regarding the Use of Artificial Intelligence in Application Review:

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.